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Condemned Communities Forced Evictions in Jakarta
Every year, Jakarta's security forces demolish the homes of thousands of people and destroy the residents' personal property. These evictions are carried out with little notice, due process, or compensation. Far too often, the process involves excessive use of force against those facing eviction. Many thousands more of Jakarta's poor live in fear that one day the bulldozers will arrive at their community. Forced evictions--the removal of people against their will from the homes and land they occupy, without access to legal and other protections--deprive individuals of some of their most fundamental human rights and needs: adequate housing and protection of their homes. Based on more than one...
Handbook of Research on the Interplay Between Service Quality and Customer Delight
Research in the field of service quality and consumer behavior has developed in many dimensions in the past decade. A number of models have been developed to determine the factors leading to satisfaction; however, within the past few years, scholars have proved that satisfaction is not sufficient to leave a strong mark in the minds of the customers. Service quality and customer delight have been the buzzwords in the business world in recent times as scholars have proven that customer delight is the key to customer retention. The Handbook of Research on the Interplay Between Service Quality and Customer Delight considers how companies around the world in a cross-cultural environment are dealing with service quality and customer delight and proposes a global outlook on the current trends, tactics, and opportunities. Covering key topics such as buyer funnels, consumer dissonance, and digital solutions, this reference work is ideal for business owners, managers, industry professionals, researchers, scholars, practitioners, academicians, instructors, and students.
Proceedings of the International Conference on Sustainable Collaboration in Business, Technology, Information, and Innovation (SCBTII 2023)
This is an open access book.Sustainable Collaboration in Business, Technology, Information and InnovationSCBTII 2023: “Preserving the Sustainability of Business in Accelerated Digital Transformation and Transition Collide”The COVID-19 pandemic had dealt a devastating blow to the SDGs, which were already off track before the pandemic forced the closure of schools, government services and workplaces worldwide. The pandemic erased more than four years of progress in eradicating poverty and pushing millions into extreme poverty. On the other hand, digital transformation rapidly creates a world of ever-faster technological developments. In response, every business must think of itself as a te...
Urbanizing the Regional Sector to Strengthen Economy and Business to Recover from Recession
This pandemic does not only affect health aspects but also economic aspects. The world today faces a recession resulting from the covid-19 pandemic. Indonesia's economy continues to lead to a recovery, although not very significant. The current government continues to make various recovery efforts. One of the flagship programs includes encouraging and strengthening support for social protection and increasing the purchasing power of households as well as various business sectors, including small and medium-sized micro enterprises (MSMEs). This condition urges the world to create new breakthroughs to rise from this adversity. Academicians and practitioners need to work together to find the ne...
MANAJEMEN BISNIS
Dengan memanjatkan puji syukur ke hadirat Tuhan Yang Maha Esa, akhirnya buku ini dapat diselesaikan. Buku ini hadir sebagai jawaban atas kebutuhan para pelaku bisnis dan akademisi akan panduan praktis dan teoritis yang komprehensif dalam mengelola bisnis di era yang penuh dengan dinamika dan tantangan ini.
Maid to Order
The report is based on more than one hundred in-depth interviews with domestic workers, government officials, employment agents. It details a range of abuses endured by domestic workers in Singapore and the responses of the Singaporean government.
佛敎硏究
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