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This authoritative and wide-ranging textbook provides a comprehensive overview of the changing functions of higher education libraries and the organizational cultures in which they operate. It offers an assessment of the impact of such changes on service delivery from both provider and user perspectives, and considers the future role of the academic library. The new edition has been completely updated, with a new chapter on performance measurement and more extensive coverage of: accessibility; information literacy; portals; digital libraries; copyright; institutional repositories; virtual and managed learning environments; and management of change. Written in a readable and accessible style,...
The many recent changes in higher and further education mean that it is more important than ever to analyse the needs of academic library users, and both promote and provide the service they require. This constructive book, pervaded throughout by the impact of IT on the learning environment, surveys the influences on today's academic library, and explains how to increase user satisfaction through quality management. The author focuses particularly on users' behaviour in the library, the problems they cause or encounter, and how libraries cope. The book examines the varying needs of undergraduate and graduate, mature and part-time students, overseas students, franchised students, distance lea...
The case studies describe projects that support the success of international students studying at academic institutions, and provide examples of strategies for librarians to encourage library use among international students and increase international student success.
Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflect...
This report provides Association of College and Research Libraries (ACRL) leaders and the academic community with a clear view of the current state of the literature on value of libraries within an institutional context, suggestions for immediate "Next Steps" in the demonstration of academic library value, and a "Research Agenda" for articulating academic library value. Its focus is to help librarians understand, based on professional literature, the current answer to the question, "How does the library advance the missions of the institution?" This report is also of interest to higher educational professionals external to libraries, including senior leaders, administrators, faculty, and student affairs professionals.
This timely book addresses physical space in university libraries in the digital age. It considers the history of the use of space, integrates case studies from around the world with theoretical perspectives, explores recent developments including new build and refurbishment. With users at the forefront, chapters cover different aspects of learning and research support provision, shared services, and evaluation of space initiatives. Library staff requirements and green issues are outlined. The book also looks to the future, identifying the key strategic issues and trends that will influence and shape future library spaces. The authors are international, senior university library managers and academics who provide a range of views and approaches and experience of individual projects and initiatives.
This book reviews the quality and evolution of academic library services. It revises service trends offered by academic libraries and the challenge of enhancing traditional ones such as: catalogues, repositories and digital collections, learning resources centres, virtual reference services, information literacy and 2.0 tools. - Studies the role of the university library in the new educational environment of higher education - Rethinks libraries in academic context - Redefines roles for academic libraries
As technology advances and the skills required for the future workforce continue to change rapidly, academic libraries have begun to expand the definition of information literacy and the type of library services they provide to better prepare students for the constantly-developing world they will face upon graduation. More than teaching the newest technologies, information literacy is expanding to help students develop enduring skills such as critical thinking, creativity, problem solving, communication, teamwork, and more. Innovation and Experiential Learning in Academic Libraries: Meeting the Needs of 21st Century Students addresses the multitude of ways that academic librarians are collab...