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PENGARUH KUALITAS TERHADAP PELANGGAN
Kualitas tidak hanya berpengaruh pada kepuasan pelanggan, tetapi juga berperan penting dalam menciptakan loyalitas dan kepercayaan. Dalam buku ini, kami mengupas berbagai aspek yang berkaitan dengan kualitas, mulai dari definisi dan dimensi kualitas, hingga dampaknya terhadap perilaku dan persepsi pelanggan. Setiap bab dirancang untuk memberikan wawasan yang mendalam dan aplikatif, dilengkapi dengan studi kasus dan contoh nyata yang relevan.
KOMUNIKASI BISNIS
Komunikasi dan bisnis merupakan dua aktivitas yang tidak dapat dipisahkan. Komunikasi merupakan suatu proses penyampaian dan penerimaan pesan atau informasi yang dilakukan oleh dua orang atau lebih dengan harapan terjadinya pengaruh yang positif atau menimbulkan efek tertentu yang diharapkan. Setiap bisnis harus memiliki strategi komunikasi bisnis yang efektif dan baik untuk dapat diterapkan pada setiap anggota karyawan di perusahaannya. Komunikasi yang efektif mempengaruhi proses, efisiensi, dan setiap lapisan perusahaan mampu mempengaruhi karyawan serta unsur lainnya sehingga membuat produktivitas yang sangat memuaskan. Komunikasi bisnis merupakan salah satu hal yang penting dalam menjalan...
Coloproctology
Coloproctology is a surgical specialty which dynamically changes every few years. There is a profusion of colorectal textbooks but specialty series on particularly complex topics as well as on the specialized management approach for trainees and training colorectal surgeons are actually few. The aim of this text is a superior quality colorectal book written by world experts targeted at senior surgical and colorectal trainees and young consultant coloproctologists in current areas of subspecialty expertise. The structure of the chapters is current and is based on what does not appear and is not addressed in current colorectal textbooks. This series has proven useful in areas already represent...
Frozen 2 (Disney: Classic Collection #21)
Anna, Elsa and all their friends are back for another epic adventure! Follow their story as they journey far from home. What will they discover along the way?
Pink Slip Party
She's been handed her walking papers. Jane McGregor has just been laid off from her job designing pink slips for an office supply company. The irony is not lost on her. She's a twenty-eight-year-old art major whose last major career accomplishment was being propositioned by the company vice president. Desperate to maintain her freedom from her oddball parents, tyrannical older brother, and slacker ex-boyfriend, Jane starts sending out resumes. So what if some of them aren't exactly, well, true. She's taking the future in stride. When Jane's dad, a staunchly conservative believer in the corporate dream, loses his job, and her mom goes to work for a trendy dot com, Jane discovers that the family she's taken for granted is unraveling. After a fellow lay-off victim hatches a plot to seek revenge on the office supply company, Jane must choose between living in the past and seeking out a new future. To her surprise, that future might involve a most unlikely partner in crime -- handsome, funny Kyle Burton -- and maybe, just maybe, a new job, too.
Law and Islamization
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Covid-19 Pandemic and Economic Development
This book offers a comprehensive analysis of the pre-Covid-19 and post-Covid-19 situation and public policy measures needed to revive the economy in the light of the recent initiatives by the state government, including a committee to suggest post-Covid-19 revival strategy. This collection of essays by specialized author/s in her/his/their area of research examines the impact of Covid-19 in the larger context of economic and developmental context of Punjab, ranging from basic developmental transformation analysis to the specific policy issues in each sector and policy domain, including the larger developmental crisis in the context of the regional economy and society of Punjab. The sectors analysed include: agriculture including dairy sector and agricultural markets, industry, services, education, health, besides fiscal, banking, diaspora, gender, governance, and sustainability challenges the state economy faces. It dwells on sector specific issues as well as ways forward for betterment of livelihoods of those engaged, especially farmers and industrial and service sector informal workers.
Princess Adventure Stories
Join the princesses on one amazing adventure after the next. Go with Ariel on a dangerous quest to find a magical purple pearl. Grab your bow and ride with Merida across the Scottish Highlands. Then help Belle track down a mysterious creature. This collection features 17 royal takes filled with courage and spirit.
The A-List
Seventeen-year-old blueblood Anna Percy leaves Manhattan to spend the second half of her senior year with her father in Los Angeles and quickly becomes involved in the lives of the rich and famous at Beverly Hills High School
I'll Be Seeing You
Young news reporter Meghan Collins is on an assignment in a busy casualty department of a New York hospital. A trauma team bring in a street mugging victim, a young woman robbed of her identification. The medics are working furiously to revive her, but finally give up, remove the oxygen mask that has covered her face and Meghan hurls head first into a living nightmare. The face is a mirror image of her own...To add to the mystery of her murdered doppelganger, the recent death of Meghan's father is suddenly being treated as a suspicious case...As the links between these two mysterious stories increase, Meghan's own life could be in danger.
