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Hearty Complaint Handling
Edukasi yang makin baik dan akses informasi yang makin mudah membuat customer lebih kritis. Mereka semakin paham apa saja yang menjadi haknya. 96% customer yang kecewa dengan perusahaan kita memilih untuk diam dan tidak mengajukan komplain. Dan, 91% di antara mereka memilih pindah ke kompetitor dan tak pernah kembali pada bisnis kita. Artinya, customer yang mau meluangkan waktu untuk menyampaikan komplain adalah customer yang memiliki iktikad baik untuk melanjutkan hubungan bisnis dengan kita. Oleh karena itu, kemampuan menangani komplain secara efektif merupakan hal yang sangat penting dan mendesak. Pengabaian komplain hanya akan menyebabkan masalahnya menggelinding liar dan berpotensi meng...
Marry me! Or Never!
?Pacaran adalah simbol tidak komitmennya lelaki, sedangkan menikah adalah tanda bahwa lelaki ingin serius dan mempunyai komitmen, menghormati wanita, juga menghormati ayahnya yang selama ini bertanggung jawab kepadanya.? ?Felix Y. Siauw, pengusaha, dai, penulis buku-bukuÿmega-bestseller, aktivis dakwah ?Selamat mempersiapkan diri, selamat menjemput keharmonisan pernikahan Anda.ÿMarry me! Or NEVER!? ?@canunkamil & @fufuelmart,ÿromantic couple, penulis buku-bukuÿbestseller ?Nikah muda tak hanya sekadar mencari kenikmatan, tapi juga keridhaan.? ?@DewaEkaPrayoga,ÿbusiness coach, penulisÿbestseller,ÿfounderÿ& CEO Billionaire Coach ?Bagi siapa saja yang emang udah siap untuk nikah muda,ÿsok manggaÿdiikhtiarkan, karena ternayata saya sendiringgakÿbahagia dengan menikah diusia muda.? ?Asri Fitriasari, biasa dipanggil Achi, profesi sampingan MC dan menulis, profesi utama mengurus anak dan suami ?Nikah itu mudah, maka permudahlah. Jangan dipersulit!? ?Surya Kresnanda,ÿcoach leadership, pemilik sekolah,ÿtrainer [Mizan, Nikah, Muda, Ibadah, Islam, Indonesia]
Cost Killer
“Buku ini luar biasa. Bisa menjadi panduan bagi pelaku bisnis, terutama yang bergerak di bidang produksi. Trik-triknya menarik dan mudah. Pasti Anda akan merasakan aura suksesnya.” —Temmi Wahyuni Owner Nibras Group, www.rumahnibras.com “Saat ini, pasar menuntut setiap perusahaan untuk berinovasi, termasuk dalam hal pengelolaan proses bisnis yang menekan biaya. Buku ini akan membantu Anda menemukan terobosan dalam hal efisiensi proses bisnis sehingga perusahaan Anda bisa tampil sebagai pemenang. Jadi, tunggu apa lagi? Beli buku ini, baca, dan praktikkan!” —Indrawan Nugroho Business Innovator, CEO Corporate Innovation Asia, Co-founder Kubik Group
Human Resource Development
David McGuire′s student-friendly introduction looks at Human Resource Development on an individual, organisational and societal level analysing how HRD can play a major role in organisational innovation, in developing communities and society and in operating on a cross-national and international basis. Key features: Links key training design and learning theories to broader economic and societal issues for a more holistic and in-depth understanding of the field. Seven brand new chapters ensure a good fit with HRD programmes at all levels and reflect the latest developments in the field, including career development, strategic HRD, knowledge management, the environment, ethics and CSR and t...
Popular Culture in Indonesia
This book examines popular culture in Indonesia, bringing material on Indonesia’s media and popular culture to an English readership for the first time. It includes analysis of important themes including citizenship, gender, class, age and ethnicity, showing how developments in Indonesian society more generally are inextricably linked to popular culture.
Leadership Mastery
In a world quickly becoming more virtual, human relations skills are being lost -- along with the skill of leadership. There is a vacuum of leadership in many of our major institutions: government, education, business, religion, the arts. This crisis has arisen in part because many of those institutions have been reinvented with the technological revolution we are experiencing. Scientific progress in general, and technological progress in particular, has been seen as a solution to many of our problems, and technology can distribute the answers to those problems far more quickly and efficiently across the globe. But in the midst of this technological boom, people are becoming isolated from ea...
Fantasia Anti-Stress Adult Coloring Book
This adult coloring book is the perfect way to relax, de-stress, and express your creativity. With 60 beautiful designs to choose from, you'll find hours of enjoyment in this book. You'll for sure find something to love in this book.
Sustainability Disclosure
This volume aims at analysing the main tools, frameworks and issues concerning sustainability disclosure. Particular emphasis is given to the Integrated Reporting, with the aim to identify its antecedents, use within companies, as well as its implementation issues, strengths and weaknesses.
The Sixty-Eight Rooms
Almost everybody who has grown up in Chicago knows about the Thorne Rooms. Housed in the Children’s Galleries of the Chicago Art Institute, they are a collection of 68 exquisitely crafted miniature rooms made in the 1930s by Mrs. James Ward Thorne. Each of the 68 rooms is designed in the style of a different historic period, and every detail is perfect, from the knobs on the doors to the candles in the candlesticks. Some might even say, the rooms are magic. Imagine—what if you discovered a key that allowed you to shrink so that you were small enough to sneak inside and explore the rooms’ secrets? What if you discovered that others had done so before you? And that someone had left something important behind? Fans of Chasing Vermeer, The Doll People, and From the Mixed-Up Files of Mrs. Basil E. Frankweiler will be swept up in the magic of this exciting art adventure!
