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MANAJEMEN USAHA JASA
Manajemen sangat dibutuhkan bagi organisasi karena organisasi membutuhkan keterampilan dan kemampuan manajerial yang lebih tinggi daripada sebelumnya sehingga kemampuan manajemen sangat penting untuk menyelesaikan sesuatu. Termasuk dalam bidang usaha dan jasa, manajemen sangat diperlukan. Manajemen usaha dan jasa ialah sebuah proses di mana perusahaan merencanakan, mengatur, mengarahkan dan mengendalikan kegiatan dan sumber daya perusahaan untuk mencapai tujuannya dengan cara yang efektif dan efisien dalam lingkungan yang selalu berubah. Manajemen merupakan faktor pendukung yang mengoordinasikan dan mengawasi pekerjaan sehingga tujuan organisasi tersebut dapat tercapai. Buku ini terdiri dari 9 BAB yang membahas mengenai peran jasa, karakteristik jasa, strategi, pengembangan layanan baru dan teknologinya, lokasi fasilitas jasa, sampai pada perilaku konsumen. Buku ini disajikan dengan secara lugas, dinamis, dan komunikatif sehingga sangat cocok dibaca oleh semua kalangan.
PENGANTAR BISNIS PARIWISATA: Perhotelan, Food and Beverage Service, dan Pengembangan Destinasi Wisata
Buku Pengantar Bisnis Pariwisata ini disusun oleh para akademisi dan praktisi dalam bentuk buku kolaborasi. Walaupun jauh dari kesempurnaan, tetapi kami mengharapkan buku ini dapat dijadikan referensi atau bacaan serta rujukan bagi akademisi ataupun para profesional mengenal Bisnis Pariwisata. Sistematika penulisan buku ini diuraikan dalam empat belas bab yang memuat tentang definisi dan konsep dasar bisnis pariwisata, etika dalam bisnis pariwisata, standarisasi penyelenggaraan pariwisata ramah muslim, struktur industri pariwisata, industri perhotelan, industri pelayanan food & beverage, pengembangan destinasi wisata, pemasaran promosi wisata, keamanan dan keselamatan pariwisata, kepuasan pelanggan dalam bisnis pariwisata, perubahan iklim dan dampaknya terhadap bisnis pariwisata, konservasi dan pembangunan berkelanjutan dalam bisnis pariwisata, konservasi dan pembangunan inovasi dalam bisnis pariwisata dan peran pemerintah dalam bisnis pariwisata.
Service Business Model Innovation in Healthcare and Hospital Management
This book demonstrates how to successfully manage and lead healthcare institutions by employing the logic of business model innovation to gain competitive advantages. Since clerk-like routines in professional organizations tend to overlook patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on holistic business models, which place greater emphasis on customer needs and put customers and patients first. The holistic business models approach addresses topics such as business operations, competitiven...
Values-based Service for Sustainable Business
This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.
Methods for Development Work and Research
"A detailed handbook of field work method aimed at development researchers and NGO workers. Macro-level development issues as they relate to micro-level projects are discussed as a context before an examination is made of participation and the use of indicators and semi-structured interviews. Four illustrative chapters then examine current participatory rural appraisal methods before an assessment is made in the final chapters of the limitations, integration in development studies, and ethical implications of such methods." --Oxfam's Review of Journals "Development researchers will be grateful to Mikkelsen for her laudable job in competently addressing their needs.... She provides an overvie...
The Indonesian Military Business Complex
One of the unique features of the Indonesian military (referred to as Angkatan Bersenjata Republik Indonesia or ABRI in the past and Tentara Nasional Indonesia or TNI at present) is its massive involvement in commercial activities. Even though the military's business activities flourished under the presidency of Suharto, its origins can be traced to the pre-Suharto era. The ostensible reasons for the quantum expansion of the military's business activities were the need to cater for the welfare of the soldiers and to augment the operational budget of the armed forces that were believed to be inadequately provided for in the annual defence budget.
Destination Branding
In today's highly competitive market, many destinations - from individual resorts to countries - are adopting branding techniques similar to those used by 'Coca Cola', 'Nike' and 'Sony' in an effort to differentiate their identities and to emphasize the uniqueness of their product. By focusing on a range of global case studies, Destination Branding demonstrates that the adoption of a highly targeted, consumer research-based, multi-agency 'mood branding' initiative leads to success every time.
Service Design and Delivery
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
