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The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services
For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.
Benin
This Selected Issues paper analyzes the growth, structural transformation, and export diversification in Benin. Although Benin has delivered high economic growth over recent years, it faces critical challenges regarding export diversification and domestic production. Benin’s competitiveness is impaired by structural bottlenecks. Low and stagnant productivity in the agriculture sector is perhaps a primary cause of the limited poverty reduction in rural areas. Policies to promote structural transformation and diversification should focus on addressing weaknesses that hinder entry into new lines of economic activity. Further progress on strengthening the business climate, addressing electricity shortages, and increasing human capital could provide significant benefits.
Seychelles
They Seychellois economy continues to recover from the effects of the pandemic but at a slowing pace. While tourist arrivals were about 91 percent of prepandemic highs and activity in the IT, construction, and fishing sectors was robust, real GDP growth slowed to about 3.2 percent in 2023. This is due partly to a complex disaster (flooding and an industrial explosion) in December and associated negative impacts on manufacturing. Inflation has been negative since May but appears to have troughed in December. The fiscal stance in 2023 was tighter than projected and, as a result, the ratio of public debt to GDP is moving more quickly back to pre-pandemic lows. The external position improved slightly relative to the previous year.
Dictionary of African Biography
From the Pharaohs to Fanon, Dictionary of African Biography provides a comprehensive overview of the lives of the men and women who shaped Africa's history. Unprecedented in scale, DAB covers the whole continent from Tunisia to South Africa, from Sierra Leone to Somalia. It also encompasses the full scope of history from Queen Hatsheput of Egypt (1490-1468 BC) and Hannibal, the military commander and strategist of Carthage (243-183 BC), to Kwame Nkrumah of Ghana (1909-1972), Miriam Makeba and Nelson Mandela of South Africa (1918 -).
Seychelles
Tourism is driving a strong economic recovery in Seychelles. Real GDP growth is expected to accelerate to 10.6 percent in 2022, up from 7.9 percent in 2021. However, the recovery is uneven across sectors of the economy. The authorities have already begun to rebuild policy buffers and have taken measures to protect the poorest as the country transitions from the COVID-19 outbreak. The primary fiscal deficit in 2022 is expected to narrow to 1.1 percent of GDP, reflecting an extraordinary consolidation of 13.6 percentage points over the last two years. Risks to debt sustainability have been significantly reduced with the public debt-to-GDP ratio projected at around 68 percent at end-2022, thereby registering a 21-percentage-point reduction in two years.
Our New Husbands Are Here
In Our New Husbands Are Here, Emily Lynn Osborn investigates a central puzzle of power and politics in West African history: Why do women figure frequently in the political narratives of the precolonial period, and then vanish altogether with colonization? Osborn addresses this question by exploring the relationship of the household to the state. By analyzing the history of statecraft in the interior savannas of West Africa (in present-day Guinea-Conakry), Osborn shows that the household, and women within it, played a critical role in the pacifist Islamic state of Kankan-Baté, enabling it to endure the predations of the transatlantic slave trade and become a major trading center in the nineteenth century. But French colonization introduced a radical new method of statecraft to the region, one that separated the household from the state and depoliticized women’s domestic roles. This book will be of interest to scholars of politics, gender, the household, slavery, and Islam in African history.
Sexual Health Assessment of Practices and Experiences (SHAPE)
The Sexual Health Assessment of Practices and Experiences (SHAPE) questionnaire includes a set of priority questions related to sexual practices, behaviours and health-related outcomes that are relevant and comprehensible to the general population. The questionnaire is a combination of interviewer-administered and self-administered modules, intended to be used across diverse global contexts, with the goal of improving the ability of researchers to collect and compare relevant data on sexual practices and sexual health-related outcomes across countries. The questionnaire is preceded by information on its development, content (including intended use, population, and modality), and suggestions on how to adapt and implement it. This resource does not provide guidance on sampling or data analysis.
Family Violence
Boys who witness domestic violence are two times as likely to abuse their own partners and children when they become adults. Abuse, whether conducted by a man or a woman, touches every family on some level. Whether a mild disagreement took a wrong turn, or a young child witness her guardians striking one another, family violence leaves a lasting, powerful imprint. This guidebook shows readers that family abuse is a global issue, by presenting several internationally sourced essays. While the U.S. receives some coverage, readers will learn about the topic of violence in places such as Ireland, Australia, Tanzania, Vietnam, Scotland, Japan, Uganda, and Pakistan. This global survey will help readers to develop their own strong, intelligent opinions. Essay sources include The Economist, General Statistics Office of Vietnam, The World Health Organization, and Weill Medical College of Cornell University.
