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The Coach's Coach
Professional coaches and trainers, specialist consultants and coaching managers, and HR professionals.
Working in Teams
One in a series of guides offering expert advice for managers, this book looks at the subject of teamworking from the inside. It shows how to make a more positive and effective contribution to ensure teams work together and achieve together.
Designing Training
This volume provides practical guidance on selecting and providing training that is best for the trainees and for the organization. It examines: the nature of training; training choices; setting objectives; the possibilities in composing participant groups; the key dimensions of training design; process interventions; and the particular issues in training mixed personality groups. Interactive case studies illustrate the design points discussed.
Psychology for Trainers
Explores: building rapport and credibility; gaining commitment to change; and harnessing group dynamics and turning conflict to advantage, through insights from Schutz, Bion and Freud.
The Coach's Coach
Professional coaches and trainers, specialist consultants and coaching managers, and HR professionals.
Delivering Training
Drawing on the author's wide personal experience, this book shows how to deliver training that facilitates learning. It offers practical guidance on: ensuring that training delivery meets the specific needs of trainees, gathering pre-course information; establishing rapport; taking account of learning preferences; ensuring that pace, presentation and feedback encourage learning; handling training room crises and difficult customers.
Introduction to Training
An invaluable overview of all the activities and functions of training, it also provides useful insights into the skills and competencies needed by everyone involved in training.
The Disciplinary Interview
The Disciplinary Interview will ensure you adopt the correct procedures, conduct productive interviews and manage the outcome with confidence. It offers step-by-step guidance on the whole process, including: - understanding the legal implications - investigating the facts - presenting the management case - probing the employee's case - diffusing conflict through skilful listening and questioning - distinguishing between conduct and competence - weighing up the alternatives - dismissing or dropping the case; disciplining and improving performance through counselling and training.
Team Development Excercises
The need for teams to work effectively together is critical to organisational success. If teams are not good enough, important projects inevitably fail. This toolkit is designed to address that need. This toolkit provides a comprehensive range of tools and techniques that will facilitate effective team development throughout the team's life cycle, and addresses the complexities of team working in a clear and accessible way. A matrix of exercises at the start of the toolkit makes it easy to pick the most appropriate tools and techniques for the purpose, for the team's developmental stage, and for the facilitator's level of experience.Each tool described in the book is customisable, ensuring that the techniques chosen are precisely tailored to an organisation's exact needs.
