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Competing in a Service Economy
Die Fähigkeit, hochwertige Dienstleistungen zu entwickeln und anzubieten, ist zu einem wesentlichen Faktor für die Unternehmensstrategie und den Unternehmenserfolg geworden. "Competing in a Service Economy" hilft Führungskräften und Managern bei der Neuentwicklung und Innovation von Dienstleistungen strategisch zu denken und zu planen. Wer Dienstleistungen entwickelt, steigert die Kundenzufriedenheit und damit die Finanz-Performance. Der Band erläutert detailliert die Tools und Prozesse für die Bereitstellung, Verbesserung und Innovation von Dienstleistungen. Fallstudien zu IKEA, Disney, Volvo Trucks, Sterling Pulp Chemicals und EMC2 belegen anschaulich die verschiedenen Ansätze. Die Autoren verfügen über langjährige Praxiserfahrung im Bereich wissenschaftlicher und angewandter Forschung in Zusammenarbeit mit einer Vielzahl von Firmen und Organisationen. "Competing in a Service Economy" ist ein praxisorientierter Leitfaden, der Ihnen genau sagt, wie Sie sich durch die Entwicklung und Innovation von Dienstleistungen einen Wettbewerbsvorteil sichern.
Global Warming
A Brookings Institution Press and Yale Center for the Study of Globalization publication The latest report from the Intergovernmental Panel on Climate Change (IPCC) reflects the growing international consensus that the earth's climate is being changed by anthropogenic greenhouse gasses. Evidence presented by the IPCC and others points to the potential for increasingly dangerous weather, new disease outbreaks, regional water shortages, the loss of habitat and species, and other disturbing developments that could have profound social and economic impacts. Opinions on what should be done, however, remain sharply divided within and among countries. Though monumental in its efforts, the Kyoto Pro...
Strive
Are you currently helping organisations to navigate digital transformation and disruption? Are you leading your organisation towards a digital future, in an intensely competitive, uncertain market? Strive is a book written by an experienced business psychologist with over twenty years of experience, primarily for consultants, coaches, trainers and human resource management professionals. The book will also resonate with leaders in business who appreciate rigour, academic grounding and authenticity over hype. Dr Kiran Chitta reviews much of the existing literature on organisational and leadership agility. In addition he shares a profoundly personal perspective, anchored in his life and work. His case material is reflective and authentic. It will resonate with those who are looking for inspiration, honesty and actionable principles derived from real work. The book provides a compelling and usable model for agility which is explored in depth. Covering the most recent academic literature, the book points the way to the agile future of work in a digital era.
Handbook of Frauds, Scams, and Swindles
It has been said that scammers and swindlers often display characteristics commonly attributed to good leadership. These include setting a vision, communicating it clearly, and motivating others to follow their lead. But when these skills are used by unconscionable people to satisfy greed, how can the average person recognize that foul play is afoo
Understanding Strategic Management
This succinct textbook takes students through the key stages of strategic management: analysis, formulation, and implementation, with an emphasis on providing students with the essential tools of analysis.
The Weather Observer's Handbook
This handbook provides a comprehensive, practical, and independent guide to all aspects of making weather observations. The second edition has been fully updated throughout with new material, new instruments and technologies, and the latest reference and research materials. Traditional and modern weather instruments are covered, including how best to choose and to site a weather station, how to get the best out of your equipment, how to store and analyse your records and how to share your observations. The book's emphasis is on modern electronic instruments and automatic weather stations. It provides advice on replacing 'traditional' mercury-based thermometers and barometers with modern digital sensors, following implementation of the UN Minamata Convention outlawing mercury in the environment. The Weather Observer's Handbook will again prove to be an invaluable resource for both amateur observers choosing their first weather instruments and professional observers looking for a comprehensive and up-to-date guide.
The Natural Step for Business
The Natural Step for Business examines how four very successful "evolutionary" corporations in Sweden and the United States - including IKEA and Scandic Hotels in Sweden, and Collins Pine and Interface in the U.S. - are positioning themselves for long-term competitiveness using The Natural Step as a central part of their corporate strategy. Nattrass and Altomare puncture the myth that a company must choose between profitability and care for the natural environment, and present a timely and practical application of this exciting model for global sustainability.
Politics and Climate Change: A History
These are stories of the political corruption of science. Politicians work to forge a consensus, they use persuasion, intimidation, and avoid or suppress debate. Debating an issue leads to education, it shows the question is more complex than it appears, it makes the public consider all sides. Education leads to caution, not action. The politician wants a decision, he wants action, so no debate. Once the consensus is formed, the public votes, laws are passed, regulations issued, the minority concedes, and conflict is avoided. Science is not a belief. It exists to challenge the consensus view. It is how one person can show the overwhelming majority is mistaken. Scientists do not vote, they de...
