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How Mediation Works
An original study of the language of mediation, which uses excerpts from real mediation sessions to illustrate how mediation works and how mediators can best help disputants make claims, present evidence and propose solutions. It will interest researchers and students of sociolinguistics, conversation analysis, and the sociology of law.
An Introduction to Interaction
This textbook provides an in-depth introduction to the theoretical perspectives and methods of doing conversation analysis, an approach to the study of talk in interaction which grew out of the work of Garfinkel, Sacks, Schegloff, and Jefferson. This book is unique in that it provides comprehensive instruction in both interaction in ordinary conversations in everyday life as well as talk in institutional settings and a wide range of workplace and business interactions, while teaching both major research findings and how to conduct conversation analytic research. The book is designed to be useful for students of linguistics, sociology, and communication studies, and is written in clear and accessible prose. The Companion Website provides additional resources for instructors, such as questions and data excerpts for tests and in class exercises, audio and video clips for transcription practice, and guides for instructors on a range of topics covered in the course.
An Introduction to Interaction
An engaging introduction to the study of spoken interaction, this book provides a thorough grounding in the theory and methodology of conversation analysis. It covers data collection, techniques for analysis and practical applications, and guides students through foundational and new research findings on everyday conversations and talk in institutional contexts, from media, business, and education to healthcare and law. Now thoroughly updated to showcase contemporary developments in the field, this second edition includes: · New chapters on interaction in psychotherapy, educational settings and language learning and teaching · Expanded coverage of doctor-patient communications, customer se...
The Routledge Handbook of Intercultural Mediation
Offering unique coverage of an emerging, interdisciplinary area, this comprehensive handbook examines the theoretical underpinnings and emergent conceptions of intercultural mediation in related fields of study. Authored by global experts in fields from intercultural communication and conflict resolution to translation studies, literature, political science, and foreign language teaching, chapters trace the history, development, and present state of approaches to intercultural mediation. The sections in this volume show how the concept of intercultural mediation has been constructed among different fields and shaped by its specific applications in an open cycle of influence. The book parses different philosophical conceptions as well as pragmatic approaches, providing ample grounding in the key perspectives on this growing field of discourse. The Routledge Handbook of Intercultural Mediation is a valuable reference for graduate and postgraduate students studying mediation, conflict resolution, intercultural communication, translation, and psychology, as well as for practitioners and researchers in those fields and beyond.
Pragmatics of Computer-Mediated Communication
The present handbook provides an overview of the pragmatics of language and language use mediated by digital technologies. Computer-mediated communication (CMC) is defined to include text-based interactive communication via the Internet, websites and other multimodal formats, and mobile communication. In addition to 'core' pragmatic and discourse-pragmatic phenomena the chapters cover pragmatically-focused research on types of CMC and pragmatic approaches to characteristic CMC phenomena.
Communication in Healthcare Settings
This book presents an international snapshot of communication inhealthcare settings and examines how policies, procedures andtechnological developments influence day to day practice. Brings together a series of papers describing features ofhealthcare interaction in settings in Australasia, the U.S.A,continental Europe and the UK Contains original research data from previously under-studiedsettings including professions allied to medicine,telephone-mediated interactions and secondary care Contributors draw on the established conversation analyticliterature on healthcare interaction and broaden its scope byapplying it to professionals other than doctors in primarycare Examines how issues relating to policy, procedure or technologyare negotiated and managed throughout daily healthcarepractice
Conversation and Gender
Conversation analysts have begun to challenge long-cherished assumptions about the relationship between gender and language, asking new questions about the interactional study of gender and providing fresh insights into the ways it may be studied empirically. Drawing on a lively set of audio- and video-recorded materials of real-life interactions, including domestic telephone calls, children's play, mediation sessions, police-suspect interviews, psychiatric assessments and calls to telephone helplines, this volume is the first to showcase the latest thinking and cutting-edge research of an international group of scholars working on topics at the intersection of gender and conversation analysis. Theoretically, it pushes forward the boundaries of our understanding of the relationship between conversation and gender, charting new and exciting territory. Methodologically, it offers readers a clear, practical understanding of how to analyse gender using conversation analysis, by presenting detailed demonstrations of this method in use.
Talk-in-interaction
This resource offers original studies of interaction in a range of languages and language varieties, including Chinese, English, Japanese, Korean, Spanish, Swahili, Thai, and Vietnamese; monolingual and bilingual interactions, and activities designed for second or foreign language learning.
Designing Homeliness
Designing Homeliness: Everyday Practices of Care proposes an interdisciplinary lens to investigate home. The book situates homeliness as a continual process of creating, maintaining, and restoring meanings and experiences of home. Melisa Duque draws from her design ethnographic practice with people using smart home lighting, gardening, jigsaw puzzles, and op-shopping to present everyday examples in dialogue with theoretical discussions, revealing the role of homeliness in generating wellbeing. The research projects featured in this book were conducted in rural, regional, remote, and metropolitan areas in Australia, at familiar and unfamiliar living sites, including people’s homes, a mental health hospital unit, a residential aged care facility, and a charity shop revaluing domestic things. This book offers conceptualisations and practical tools to advance home studies while engaging with broader discussions on ageing, wellbeing, and sustainability. Led by design research and social science analysis, this book will be of value for students, researchers, and practitioners at these intersections, including design, anthropology, and human geography.
Mediation Ethics
Traditional ideas of mediator neutrality and impartiality have come under increasing attack in recent decades. There is, however, a lack of consensus on what should replace them. Mediation Ethics offers a response to this question, developing a new theory of mediation that emphasises its nature as a relational process.
