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Online Channel Integration
Today, most firms employ online and offline distribution channels. Customers combine both channels for information search and purchase. However, researchers and practitioners are still lacking insight concerning the creation of additional customer value, in terms of a seamless purchase experience, by combining the online and offline channels. Also, it is unclear if these channel integration activities can actually help multichannel firms obtain a strategic advantage over their online pureplay competitors. Jochen Binder investigates how, why, and to what extent an integrated online channel increases customer value and leads to higher willingness to pay, customer loyalty and purchase intention in a firm's online and offline stores.
Business Education in the 21st Century
This timely book presents a nuanced exploration of the key pedagogical, theoretical and practical challenges facing modern business educators and students. Bringing together a cross-disciplinary team of experts, it highlights the importance of equipping students with the capabilities and mindset necessary to manage new and emerging societal problems.
Enlightened Marketing in Challenging Times
This volume explores the interconnection of social, political, technological and economic challenges that impact consumer relationships, new product launches and consumer interests. Featuring contributions presented at the 2019 Academy of Marketing Science (AMS) World Marketing Congress (WMC) held in Edinburgh, Scotland, the theme of this proceedings draws from the Scottish Enlightenment movement of the mid-Eighteenth Century, which centered on ideas of liberty, progress and the scientific method. The core values of this movement are being challenged by the rapidly changing, globally shifting and digitally connected world. The contributions presented in this volume reflect and reframe the ro...
Understanding Proactive Customer Orientation
Dennis Herhausen examines how managers can successfully probe latent needs and uncover future needs of customers, labeled as proactive customer orientation. Overall, a systematic change process is developed to guide managers that aim to increase their company's proactive customer orientation.
Patent Aggregating Companies
Entering the post-industrial age, knowledge has become an important asset for sustained competitive advantage. In recent years, a new type of patent acquirers has emerged. These companies do not produce goods and therefore, do not need patents in their historical meaning, they acquire patents and aggregate patent portfolios and little is known about them. This book defines patent aggregating companies and explores their strategies, activities, and their evolution over time, as well as how producing companies can utilize them to leverage their patent portfolios.
The Chinese Video Game Industry
The recent and dramatic development of China’s economy and international political muscle is especially pronounced in the country’s video game industry. Now the largest of its kind in the world by gross revenue, the Chinese video game industry impacts every player in the global game market and has begun to directly influence the nature of the video game medium itself. From its conceptualization of the player as a category and commodity, to its approach to the design, development, and marketing of products and services, the Chinese game industry is engaging in a complex, innovative, and fascinating reimagining of the video game as a cultural and industrial force. The purpose of The Ch...
Modes of Esports Engagement in Overwatch
This Open Access book provides a comprehensive review of the rapidly developing esport phenomenon by examining one of its contemporary flagship titles, Overwatch (Blizzard Entertainment 2016), through three central themes and from a rich variety of research methods and perspectives. As a game with more than 40 million individual players, an annual international World Cup, and a franchised professional league with teams from Canada, China, Europe, South Korea, and the US, Overwatch provides a multifaceted perspective to the cultural, social, and economic topics associated with the development of esports, which has begun to attract attention from both commercial and academic audiences. The boo...
Behavioral Branding
Marken werden nicht nur durch Produkte und Marketingkommunikation aufgebaut, sondern auch durch das Verhalten aller Mitarbeiter des Unternehmens. Die Autoren zeigen Methoden zur Analyse der Schwachstellen im Brand Behavior des Mitarbeiters auf. Sie entwickeln ein strategisches Konzept, um die Marke durch Mitarbeiter-Kunden-Interaktion zu stärken. Zur Veranschaulichung werden aktuelle Ergebnisse aus Forschungsprogrammen sowie Beiträge von Praktikern aus unterschiedlichen Branchen aufgeführt. Neu in der 3. Auflage Die 3. Auflage wurde vollständig überarbeitet, aktualisiert und um neue Kommunikationsinstrumente der Corporate Brand ergänzt.
