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Communication and Ethics
This softcover text focuses on the skills necessary for communicating ethically in the workplace. Understanding the consequences of decisions, being accountable for actions, and communicating truthfully are emphasized.The workshops provided give instructions on learning strategies for understanding codes of ethics, contracts, conflicts of interest, ethical issues on the Internet, and confidential communications. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research.
Im/Key, Word L 1-60
The instructor's manual/key includes Articles about various topics in teaching keyboarding and word processing, Teaching Tips for each of the modules, including a list of the MOUS competencies taught and applied, terminology, objectives, and a list of the data files and where they are used, Solutions to drills, applications, Communication activities, and CheckPoints, and Solutions to the Objective and Performance Tests.
Employment Communication
This softcover text centers on the communication skills necessary for conducting a successful job search or making a change in jobs. The ability to conduct research online, present a professional image, and communicate well with potential employers is critical to any job search. The workshops provided give instruction on how to create effective resumes and cover letters, search for job information, prepare for a successful interview, understand job expectations, and make a job change. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research.
The Future of Lifelong Learning and Work
Concern with learning throughout life has become pervasive in market-driven societies. Will most workers need to become more continuous learners in a new knowledge-based economy or will much of their learning be ignored or devalued in relation to their work? These papers critically assess dominant views of learning and work. The book is unique in examining changing relations between learning and work in terms of unpaid work and informal learning as well as paid employment and formal education. The book is organized in terms of five basic themes. GENERAL PERSPECTIVES assesses learning and work relations in the “new economy” in terms of different concepts of learning and work and contendin...
Communicating with Customers
Communicating With Customers emphasizes the communication skills necessary for providing excellent customer service. Communicating effectively to exceed customers' expectations is critical to the success and reputation of companies and their employees. This text demonstrates the importance of customer service; identify customer needs; communicate effectively with customers in person, over the telephone, or over the Internet; and effectively handle customer complaints. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research. Learner's guide (required) contains 10 workshops highlighting key workplace communication topics, special features, appropriate literature selections, Internet connections and project-based exercises.
Training for Organizations
This conceptual text is designed to give an overview of the training process and training careers. The focus is on needs analysis and the planning for the evaluation of training. Interviews with training professionals make the text effective fro both practitioners in the corporate training environment and instructor's in the classroom.
Effective Communication for Colleges
Updated with the most current trends in the workplace this text continues to provide its proven process approach. With updated and enhanced chapters on technology, short reports, interviewing skills, customer communication, visual/graphics presentations and technical communication, the reader can prepare effective workplace correspondence for our expanding technology-driven world.
Quick Skills
This skill-focused book is designed for quick professional skill development in the area of organization and productivity. Covering topics such as obstacles to organization, project management and managing multiple priorities, Organizing for Success is the perfect brush up for the experienced professional, those re-entering the workforce and those learning about or beginning their careers.
L & H Voice Xpress
Voice typing is transforming the way people work, write, and enter data. With Voice XPress for the Office Professional, your students can learn the most effective way to use this new software and be able to apply it to the various office applications. This book takes students step-by-step through the speech learning process, providing tips and advice along the way.
Principles of Criminal Law in Queensland and Western Australia
A student-focused, approachable textbook designed as a complete course companion for all stages and levels of study. The inclusion of summaries, revision questions and problem questions make it highly useful for students approaching subject for the first time students preparing for exams.
