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The Road to Better Public Services
This report examines how to improve the way governments serve Canadians using case studies of five agencies of the Canadian Federal Government, including their attempts to improve service delivery and the constraints or obstacles they face as they seek to make such improvements. The agencies studied include the Canada Communication Group (formerly the Queen's Printer); the Passport Office; the Geological Survey of Canada; the Aboriginal Business Canada program in Industry Canada; and the Marketing Practices Branch of the Bureau of Competition Policy in Industry Canada. The report examines the concept of service as it relates to the theory of bureaucracy, implementation theory and the policy instrument mix, and the institutional economics of bureaucracy; the re-invention of government theory; and the four service attributes.
The Institutionalisation of Evaluation in Asia-Pacific
This book examines the progress of institutionalisation of evaluation in Asia Pacific from various perspectives. It presents prior developments and current states of evaluation in 11 countries, focusing on three dimensions, namely the political, social and professional systems. These detailed country reports, which have been written by selected researchers and authors of the respective countries, lead to a concluding comparison and synthesis. This is the third of four volumes of the compendium The Institutionalisation of Evaluation. The first volume on Europe was published in 2020, and the second volume on the Americas in 2022. It will be followed by another volume on Africa. The overall aim is to provide an interdisciplinary audience with cross-country learning to enable them to better understand the institutionalisation of evaluation in different nations, world regions and sectors.
Toward Sustainable Federalism
The study includes a useful historical perspective on Canadian fiscal federalism and a program-by-program review of the system's key features. Drawing on this analysis, the authors present innovative proposals for reform of EPF and the CAP.
Canada
The clearest lesson of the debate over the 1992 Charlottetown Accord is that Canadians are divided in their vision of the country. This book looks at the issue and examines how the political philosophy of liberalism - especially as incorporated into "pan-Canadianism" under former Prime Minister Pierre Trudeau - contrasts and conflicts with the more federalist aspirations of moderate Quebec nationalists, western regionalists and Aboriginal peoples.
The Medium and the Muse
To determine effective public policy in the domain of the information highway, it is necessary to consider Canada's present competitive position and performance and to make a careful assessment of infrastructure development and cultural policy, the two major challenges facing the country. This essay contains suggestions on how Canada ought to address the challenges posed by the emergence of the information highway. It describes the opportunities and challenges of the information highway; market intermediaries and their role for content and transfer services; structural and regulatory considerations; and international dimensions.
Adapting Public Policy to a Labour Market in Transition
After two decades of rapid technological and structural change and an overall record of poor economic performance, Canadians need to take stock of the ongoing transformation of the labour market and its implications for public policy. The fundamental changes to the nature of work itself suggest that labour and social policies established decades ago may no longer be adequate or appropriate. Moreover, the continuing perception of increased instability and worsening employment outcomes, and the growing concern over increased earnings inequality and labour market polarisation, have raised serious questions about the role of government not only in addressing the consequences of economic adjustment but also in facilitating or, worse, hampering this process. In Adapting Public Policy to a Labour Market in Transition leading labour market specialists examine specific areas of public policy that have generated considerable attention and debate in recent years. They provide new evidence on issues of utmost concern to the well-being of Canadians and a solid assessment of the challenges and avenues for policy reform.
The Evaluation Society
Evaluation—whether called by this name, quality assurance, audit, accreditation, or others—is an important social activity. Any organization that "lives in public" must now evaluate its activities, be evaluated by others, or evaluate others. What are the origins of this wave of evaluation? And, what worthwhile results emerge from it? The Evaluation Society argues that if we want to understand many of the norms, values, and expectations that we, sometimes unknowingly, bring to evaluation, we should explore how evaluation is demanded, formatted, and shaped by two great principles of social order: organization and society. With this understanding, we can more conscientiously participate in evaluation processes; better position ourselves to understand many of the mysteries, tensions, and paradoxes in evaluation; and use evaluation in a more informed way. After exploring the sociology and organization of evaluation in this landmark work, author Peter Dahler-Larsen concludes by discussing issues that are critical for the future of evaluation—as a discipline and a societal norm.
Rethinking the Delivery of Public Services to Citizens
Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.
Equity & Community
This book , The Author addresses the following issues: how and to what effect judicial action has changed since the adoption of the charter, both at the national level and in Quebec; howjudges seek to reconcile particular groups claims with the sense of community integral to a free and democratic society; the implications of these and other developments for interest group advocacy, particular within parliament; and means of strengthening the voice of under represented groups within elected institutions.
The Psychology of Theft and Loss
Why do we steal? This question has confounded everyone from parents to judges, teachers to psychologists, economists to more than a few moral thinkers. Stealing can be a result of deprivation, of envy, or of a desire for power and influence. An act of theft can also bring forth someone’s hidden traits – paradoxically proving beneficial to their personal development. Robert Tyminski explores the many dimensions of stealing, and in particular how they relate to a subtle balance of loss versus gain that operates in all of us. Our natural aversion to loss can lead to extreme actions as a means to acquire what we may not be able to obtain through time, work or money. Tyminski uses the myth of...
