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Digital Transformation at Scale: Why the Strategy Is Delivery
This book is a guide to building a digital institution. It explains how a growing band of reformers in businesses and governments around the world have helped their organisations pivot to a new way of working, and what lessons others can learn from their experience.
Power to the Public
“Worth a read for anyone who cares about making change happen.”—Barack Obama A powerful new blueprint for how governments and nonprofits can harness the power of digital technology to help solve the most serious problems of the twenty-first century As the speed and complexity of the world increases, governments and nonprofit organizations need new ways to effectively tackle the critical challenges of our time—from pandemics and global warming to social media warfare. In Power to the Public, Tara Dawson McGuinness and Hana Schank describe a revolutionary new approach—public interest technology—that has the potential to transform the way governments and nonprofits around the world ...
Catastrophe and Systemic Change: Learning from the Grenfell Tower Fire and Other Disasters
The Grenfell Tower tragedy was the worst residential fire in London since World War II. It killed seventy-two people in the richest borough of one of the wealthiest countries in the world. Like other catastrophic events before it and since, it has the power to bring about lasting change. But will it? The historical evidence is weighed against ‘lessons being learned’ in a meaningful or enduring way. In an attempt to understand why, despite enormous efforts, we persistently fail to learn from catastrophic events, this book uses the details of the Grenfell fire as a case study to consider why we don’t learn and what it would take to enable real systemic change. The book explores the myths, the key challenges and the conditions that inhibit learning, and it identifies opportunities to positively disrupt the status quo. It offers an accessible model for systemic change, not as a definitive solution but rather as a framework to evoke reflection, enquiry and proper debate. Catastrophe and Systemic Change is a must-read book for a wide range of readers including those interested in change management, leadership, policy-making, law, housing, construction and public safety.
Reimagining Administrative Justice
‘In their beautifully written book, O’Brien and Doyle tell a story of small places – where human rights and administrative justice matter most. A human rights discourse is cleverly intertwined with the debates about the relationship between the citizen and the state and between citizens themselves. O’Brien and Doyle re-imagine administrative justice with the ombud institution at its core. This book is a must read for anyone interested in a democratic vision of human rights deeply embedded within the administrative justice system.’—Naomi Creutzfeldt, University of Westminster, UK 'Doyle and O'Brien's book makes an important and timely contribution to the growing literature on admi...
Emotional Banking
Banking is under threat. Despite access to fast-paced technology known as FinTech, an antiquated business model and internal organizational paralysis do not allow for the creation of a truly beloved brand and are stifling change. To survive and thrive when their competition is catching up, banks must understand the principles behind Emotional Banking—a cultural change concept that brings the consumer to the center of rethinking banking products and delivery. This book starts with a history of the space then moves into an overview of what FinTech is. After discussing the state of banking today including stories from the biggest names in the industry, the concept of Emotional Banking and Bra...
Are We There Yet?
Digital transformation across the public sector has stalled. After over 25 years of considerable time, money, and effort at national, state, and local levels, we’re still not 'there' yet. The reason is that successive waves of investment in digital transformation have focused largely on improving the transactional functions and activities of government. They have failed to embrace a bigger challenge - the need for governing and government to rethink a new 'theory of the business' - which that same revolution has caused and to which it is an inescapable part of the answer. This is a unique, timely, and distinctly Australian look at a global phenomenon by two 'reflective practitioners'. Thei...
Why You Dread Work: What’s Going Wrong in Your Workplace and How to Fix It
Ever felt that lurking sense of Sunday night dread? It’s not just you. In this warm and empathetic guide to the modern workplace, find out exactly what’s going wrong in your workplace – and how you can improve your working week. Drawing upon expert research and employee interviews, Helen Holmes looks at questions such as: Why are some colleagues so headache-inducing? How can you focus when you’re being bombarded by emails and meetings? Are you being fairly paid relative to your colleagues? Fear, lack of focus and unfairness can do major damage to workplace culture, but they can be overcome with goodwill, purpose and trust. Holmes offers empathy and pragmatism for anyone who’s ever contemplated quitting their job and running for the hills – and provides inspiring case studies and practical tips for crafting a better working week, one step at a time.
How to Make an Entrepreneurial State
A ground-breaking account which shows how the public sector must adapt, but also persevere, in order to advance technology and innovation From self-driving cars to smart grids, governments are experimenting with new technologies to significantly change the way we live. Innovation has become vitally important to states across the world. Rainer Kattel, Wolfgang Drechsler and Erkki Karo explore how public bodies pursue innovation, looking at how new policies are designed and implemented. Spanning Europe, the USA and Asia, the authors show how different institutions finance new technologies and share cutting-edge information. They argue for the importance of 'agile stability', demonstrating that in order to successfully innovate, state organizations have to move nimbly like start-ups and yet ensure stability at the same time. And that, particularly in the light of the Covid-19 pandemic, governments need both long-term policy and dynamic capabilities to handle crises. This vital account explores the complex and often contradictory positions of innovating public bodies--and shows how they can overcome financial and political resistance to change for the good of us all.
Driverless Cars: On a Road to Nowhere?
Wolmar's entertaining polemic sets out the many technical, legal and moral problems that obstruct the path to a driverless future, and debunks many of the myths around that future's purported benefits.
Identity Designed: The Process
"Identity Designed is an essential reference on the process of brand identity design, including examples from today's top designers"--
