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Hearings
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Emotional Labor
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Guide to Money
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Blood Red
When a fortune-teller predicts her grisly death, Lauren Crow laughs it off, until she meets a self-proclaimed vampire hunter on a mission of vengeance, who plunges her into the middle of a vicious war between the living and the undead.
The Wall Street Journal Guide to Understanding Money & Investing
Traces the history of money and discusses stocks, bonds, mutual funds, futures, and options.
A Knight of Another Sort
In 1913 Charlie Birger began his career as a bootlegger, supplying southern Illinois with whiskey and beer. He was charismatic, with an easygoing manner and a cavalier generosity that made him popular. The stuff of legend, he was part monster, part Robin Hood. In the early days, he would emerge from his restaurant/saloon in tiny Ledford in Saline County with a cigar box full of coins and throw handfuls in the air for the children. Echoing the consensus on Birger, an anonymous gang member called him "enigmatic," noting that "he had a wonderful quality, a heart of gold. There in Harrisburg sometimes he'd support twelve or fifteen families, buy coal, groceries. . . . [But] he had cold eyes, a k...
