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Genau wie bei Weinen sind Verkaufsgespräche nur dann gut und erfolgreich, wenn man mit ihnen richtig umzugehen weiß. Verkäufer "kultivieren" nur eine gute Kundenbeziehung, wenn sie ihrem Kunden keinen billigen Fusel einschenken, sondern reinen Wein. Ehrlich, wahrhaftig und aufrichtig sollten Verkäufer sein, damit sich ihre Kunden ernst genommen fühlen. Sie müssen genau hinhören, um zu erfahren, was der Kunde möchte, welche Bedürfnisse und Bedenken er hat. Wichtig ist dabei besonders die Empathie. Genau darum geht es in Betina Fischers Buch. Sie gibt Antworten auf Fragen, wie zum Beispiel: - Wie kann ich mit Empathie Kundenerlebnisse schaffen, die Vertrauen schaffen? - Was bedeutet k...
Environmental Law: Text, Cases, and Materials offers a comprehensive, critical, and case-focused approach to the subject, combining insightful author commentary with carefully selected extracts to fully support students.
Who hasn't been stirred by the strains of Beethoven's Ninth Symphony? That's a good question, claims Esteban Buch. German nationalists and French republicans, communists and Catholics have all, in the course of history, embraced the piece. It was performed under the direction of Leonard Bernstein at a concert to mark the fall of the Berlin Wall, yet it also serves as a ghastly and ironic leitmotif in Stanley Kubrick's A Clockwork Orange. Hitler celebrated his birthdays with it, and the government of Rhodesia made it their anthem. And played in German concentration camps by the imprisoned, it also figured prominently at Mitterand's 1981 investiture. In his remarkable history of one of the mos...
This Handbook presents a comprehensive and contemporary compendium of the field of cross-cultural management (CCM). In recognition of current trends regarding migration, political ethnocentrisms and increasing nationalism, the chapters in this volume not only cover the traditional domains of CCM such as expatriation, global (virtual) teamwork and leadership, but also examine emerging topics such as bi/multi-culturalism, migration, religion and more, all considered from a global perspective. The result is a Handbook that acknowledges and builds on a variety of research traditions (from mainstream to critical), updates existing knowledge in relation to current challenges, and sets the directio...
Lovebird mencuri perhatian para kicau mania. Hal itu sepertinya menjadi ungkapan yang tepat. Variasi warna bulu sebagai ciri khasnya menjadi "mainan" baru bagi para hobiis. Belum lagi suara trecetan-nya yang banyak diburu para kicau mania. Padahal, burung paruh bengkok ini dulunya hanya sebagai pendamping untuk memaster burung ocehan lain. Peringkatnya langsung merangkak naik begitu ada lovebird berbandrol selangit. Burung cinta ini pun sudah bisa ditangkarkan dan banyak breeder yang mampu mencetak suara sesuai keinginan, belum lagi breeder yang mampu mencetak bulu-bulu eksotis. Daya tariknya sebagai burung hias dengan variasi corak bulu yang eksotis semakin menambah daya pikatnya. Perawatannya pun relatif mudah dan tidak merepotkan. Walaupun demikian, nyatanya tidak semua penggemar yang memeliharanya bisa menjadikannya burung unggulan kontes. Buku ini ingin menuangkan cerita dan pengalaman tentang si paruh bengkok, mulai dari teknik breeding, memilih bakalan, merawat, hingga membuatnya menjadi unggulan kontes, baik dari warna bulu yang eksotis maupun kombinasi suara yang mumpuni. salam PENEBAR SWADAYA toko buku online murah - penebar-swadaya.net
A fresh and insightful history of how the German arts-and-letters scene was transformed under the Nazis Culture was integral to the smooth running of the Third Reich. In the years preceding WWII, a wide variety of artistic forms were used to instill a Nazi ideology in the German people and to manipulate the public perception of Hitler's enemies. During the war, the arts were closely tied to the propaganda machine that promoted the cause of Germany's military campaigns. Michael H. Kater's engaging and deeply researched account of artistic culture within Nazi Germany considers how the German arts-and-letters scene was transformed when the Nazis came to power. With a broad purview that ranges widely across music, literature, film, theater, the press, and visual arts, Kater details the struggle between creative autonomy and political control as he looks at what became of German artists and their work both during and subsequent to Nazi rule.
Paper Chromatography and Electrophoresis, Volume II presents methods, techniques and complete experimental procedures in paper chromatography. The book provides information and applications of paper chromatography such as the theory, mechanism, and fundamentals of the process; the separation of amino acids, carbohydrates, lipophilic steroids, and related compounds; and the separation and estimation of inorganic ions by paper chromatography. Chemists and laboratory researchers and technicians will find the book a valuable reference material.
The first economic history of ancient Egypt employing a New Institutional Economics approach and covering the entire pharaonic period, 3000-30 BCE.