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Run Bullet Run
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Jet
The weekly source of African American political and entertainment news.
Measuring Customer Satisfaction
"The mysteries of every aspect of questionnaires dissolve as author Bob E. Hayes leads you systematically through the scientific methodology used to construct questionnaires." "By using his guidelines you will be able to pinpoint customer expectations; develop questions to measure whether you are meeting these expectations; work toward meeting the Malcolm Baldrige National Quality Award (1990) customer satisfaction requirements; evaluate the reliability and validity of any questionnaire; use questionnaire data to monitor work processes, evaluate intervention programs, and more . . . ." "The book includes significant discussions of reliability statistics for measuring questionnaire precision, as well as the statistical framework for using satisfaction questionnaires."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
Distant Memories
The 26 men featured in this book have one thing in common: They were all great football players. These legends were the superstars of the NFL and AFL during the glorious 60s and the fun-loving 70s. However, only 2 of these legends are in the Hall of Fame in Canton, Ohio. These stars revolutionized the game of Pro Football with their brilliant performances and were Pro Footballs biggest gate attractions. As the years go by, and the 60s and 70s have become a distant memory, these outstanding football players and mavericks have been unappreciated and forgotten. These heroes and legends of the fall contributed to the success of the NFL and made Pro Football the most popular and exciting sport in...
It was Never about a Hot Dog and a Coke!
On August 27, 1960, more than 200 whites with ax handles and baseball bats attacked members of the Jacksonville Youth Council NAACP in downtown Jacksonville who were sitting in at white lunch counters protesting racism and segregation. Referred to as Ax Handle Saturday, "It was never about a hot dog and a Coke" chronicles the racial and political climate of Jacksonville, Florida in the late fifties, the events leading up to that infamous day, and the aftermath.
Beyond the Ultimate Question
Business growth depends on more than asking a single question. Challenging the widely touted Net Promoter Score (NPS) claims, author Bob E. Hayes provides compelling evidence that, to grow their business, companies need to look beyond this simple question to efforts on improving the entire customer feedback program (CFP). First, customer loyalty consists of three components, advocacy, purchasing, and retention, each providing unique and useful information regarding future business growth. By measuring these three components of customer loyalty, companies will be better able to manage their customer relationships to maximize growth through new and existing customers. Second, because of the di...
OPERATIONS,STRATEGY,AND TECHNOLOGY: PURSUING THE COMPETITIVE EDGE
Market_Desc: Management; Graduate students of operation management Special Features: · AUTHOR RECOGNITION: Dr. Robert Hayes, Emeritus, Harvard Business School, is the most recognizable academic authority in the field of Operations Management. He is the author and co-author of numerous trade and college books. His Wiley book, Restoring Our Competitive Edge: Competing Through Manufacturing has sold 60,000 copies, and is now in its 15th printing. It was chosen by The American Association of Publishers in 1984 as the best business book on business, management and economics. His article with William Abernathy, Managing Our Way Toward an Economic Decline is generally regarded as the most widely r...
Jet
The weekly source of African American political and entertainment news.
Legends of the Dallas Cowboys
Five Super Bowl titles, fifteen Hall of Famers, and a litany of legendary players, characters, and games later, the Dallas Cowboys franchise has cemented itself among the most successful in all of sports and, with a fan base that extends all over the world, among the most well known. Legends of the Dallas Cowboys takes an in-depth look at some of the legends who have shaped the Cowboys’ identity, beginning with Tom Landry, the man who was hired before Murchison had been awarded a team and who is still the franchise’s enduring image. Also included is Tex Schramm, under whom the Cowboys had twentystraight winning seasons and who is considered the most forward-thinking NFL executive ever, as well as Randy White, Ed “Too Tall” Jones, Bob Lilly, Lee Roy Jordan, Mel Renfro, and more. Also included are innovators such as Bob Hayes, who forced the creation of the zone defense, and Michael Irvin and Thomas “Hollywood” Henderson, who forced the creation of behavioral clauses in contracts. Each of the legends played his own unique role in shaping the lore of one of sports’ greatest franchises, a franchise that began humbly on a winter day in Miami and is now a model of success.
Cowboys Chronicles
Commemorated to honor the 50th anniversary of the Dallas Cowboys—one of the most prominent and popular franchises in professional sports—Cowboys Chronicles presents the colorful history of "America's Team." This lively retrospective features every game of every season, the unforgettable players, coaches, and Super Bowl teams, and even the world-famous Dallas Cowboys cheerleaders.
