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Dick Merriwell's Heroic Players; Or, How the Yale Nine Won the Championship
Reproduction of the original.
Reports
None
Legislative Journal
None
The Legislative Journal
Includes extraordinary and special sesions as well as appendices consisting of reports of various State officials or agencies.
Recovery Management in Business-to-Business Markets
The book is related to the handling of product and service failures in business-to-business markets. The concept of “recovery management” embraces all activities of seller firms to effectively handle failure situations in order to restore customer satisfaction and attain customer retention. Since prior research on recovery management has been mostly related to business-to-consumer (B2C) markets and business-to-business markets (B2B) reflect significantly different characteristics, a context-specific approach to handle product or service failures in B2B markets is required by researchers and practitioners alike. Based on a profound qualitative and quantitative investigation, Kristian Döscher derives the fundamental conceptual dimensions and discloses the relational consequences as well as the financial contributions of recovery management in B2B markets.
The Subject of Murder
The subject of murder has always held a particular fascination for us. But, since at least the nineteenth century, we have seen the murderer as different from the ordinary citizen—a special individual, like an artist or a genius, who exists apart from the moral majority, a sovereign self who obeys only the destructive urge, sometimes even commanding cult followings. In contemporary culture, we continue to believe that there is something different and exceptional about killers, but is the murderer such a distinctive type? Are they degenerate beasts or supermen as they have been depicted on the page and the screen? Or are murderers something else entirely? In The Subject of Murder, Lisa Down...
