Welcome to our book review site go-pdf.online!
You may have to Search all our reviewed books and magazines, click the sign up button below to create a free account.
Essentials of Fire Department Customer Service
Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense customer service concepts to the fire service. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.
Fire Command
An accompanying workbook to the text "Fire Command". It allows users to work at their own pace evaluate their understanding of the text. Answers are given at the end of each exercise.
B-Shifter: A Firefighter's Memoir
Brunacini makes the observation that fire departments more closely resemble cults or severely dysfunctional families than a regular workforce. He brings the reader into the closed world of fire station life and the wide range of personalities that a fire station houses.
Pass It On
In Pass It On: The Second Alarm, Chief Billy Goldfeder has once again gathered leading firefighters, fire officers and chiefs from all over the country to share their wisdom and insight through short personal stories, life experiences and anecdotes. Including more than 80 contributors, Second Alarm delivers tactics, operations, tragedy, humor, knowledge, and personal perspectives from a very wide range of extremely diverse personalities. Anyone from rookie to chief (and anyone who knows or plans to be a firefighter) will find loads of great stuff in this book. In cooperation with all of this books contributors, Chief Goldfeder is donating 100% of his royalties equally between the DC Raymond Downey Scholarship Charity Fund, the National Fallen Firefighters Foundation, and the Firefighter Cancer Support Network.
Step Up and Lead
In his new book Step Up and Lead, Frank Viscuso--author, speaker, and career deputy chief--shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service. Designed to help you reach the top of your profession, this new book is considered must-read material for anyone who is ready to step up and lead!
Emergency Services Leadership
Emergency Services Leadership: A Contemporary Approach offers a comprehensive view of the historical developments of leadership models, presents a variety of leadership theories, and explores how various theories apply to current emergency services leadership roles. The authors address how leadership has evolved from the theories of "position and authority" to more contemporary approaches in which leadership is expressed in terms of influence relations, servitude, risk agencies, and transformational change agents. Best practices for making ethical, compassionate, and competent leadership decisions are also discussed. The ideal introduction to leadership concepts in modern-day emergency servi...
Staring Into the Sun
Brunacini vividly chronicles his 30-year fire-service career in the sun-baked city of Phoenix. He describes his municipal playground and its inhabitants with the aching tenderness and bitter repugnance usually reserved for long-lost lovers.
Timeless Textiles
This book brings together more of Awa Tsireh's metalwork than has previously been shown in one setting.
Command Safety
A companion to Fire Command, this book details the safety aspects of the 8 functions of fire command for modern fire departments.
