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Hotel Sales and Revenue Management Book 2.0
Hotel Sales and Revenue Management Book 2.0 reflects the changes that Web 2.0 has brought to the hotel industry. Web 2.0 represents a seismic shift in how hotel sales, marketers and revenue managers perform their jobs-separating those that will be average and those that will be awesome! The travel and hospitality industry has had an intricate relationship with the internet since the advent of the Online Travel Agencies such as Expedia, Travelocity, etc. Far more than most industries, the impacting Web 2.0 has been swift and become embedded in the fabric of how the hotel industry conducts business. Do the basics still matter? Yes, but the basics have morphed into a new dynamic driven by changes in the buying habits of customers that increasingly use the internet and social media to make their choices. This shift applies to all segments-from the leisure traveler to the sophisticated meeting planner professionals. Understanding this shift, its evolution and applying the new basics, this book provides a handbook for succeeding in a Web 2.0 world. It is an exciting way and creative approach to hotel sales and revenue management!
Nursing Today - E-Book
Loved for its humor, readability, and inviting cartoons, Nursing Today: Transitions and Trends, 9th Edition helps you prepare for the NCLEX-RN® Examination — while giving you valuable information to succeed in your professional career. It reflects current issues and trending topics that nurses will face, ensuring that you graduate not only with patient care skills, but also with career development skills such as resume writing, finding a job, and effective interviewing. This edition features test-taking tips for the NCLEX-RN® Examination and updated Evolve resources for students, including review questions and case studies. Thorough coverage of all the most important issues faced by the ...
Hotelier
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Stellar Customer Service
From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use ...
AAHOA Hospitality
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Nursing Today
Whether it's passing the NCLEX or surviving practice, the real world can leave even the best students scared and unprepared. That's why it's important that students learn the most up-to-date, relevant information on the challenges and opportunities they will face upon graduation. With new chapters, a new full-color design, and content covering the hottest topics in nursing today, students will discover that the 5th edition of this market-leading issues and trends text is an easy-to-use source for understanding the professional skills needed for practice. The NCLEX-RN and the New Graduate chapter is dedicated to success on the NCLEX-RN exam, including valuable tips on how to prepare for and p...
Above the Clouds
Some of us work to live. Some of us live to work. Some of us, by design or default, don't work at all. Whatever your position, as a stakeholder in today's society, there is no avoiding the complex web that is the world of work. Everyone is affected to some degree by issues such as stress and work-life balance, teleworking, offshoring, stakeholder democracy, globalisation – the list goes on. But, as things continue to change at an ever-faster rate, what can we expect work to look like in the next five, ten, or twenty years? Above the Clouds is the result of a future studies project carried out by the European Foundation for Quality Management (EFQM), a not-for profit foundation that promote...
Nursing Today - Revised Reprint - E-Book
A student favorite for its easy-to-read style, real-life applications, and humorous cartoons, Nursing Today: Transition and Trends, 7th Edition Revised Reprint helps you make a successful transition from student to practicing nurse. It covers the profession’s leading issues and opportunities, ensuring that you graduate not only with patient care skills but with career development skills including resume writing, finding a job, and effective interviewing. Test-taking tips and strategies prepare you for the NCLEX-RN® exam, and discussions of communication and management issues prepare you to succeed in the workplace. In this edition, well-known educator JoAnn Zerwekh and coauthor Ashley Zer...
