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Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance
Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change
Annual Report - Brown University, John Carter Brown Library
In addition to the principal accessions of the year, the following reports contain also special lists: 1911/12, Printed business papers, 1766-1788; 1912/13, Manuscript maps, 1511-1781; 1919/20, Books printed, 1477-1599,"which have been added to the library in the fiscal year 1919-1920 and which do not appear in the printed catalogue."
The Passionate
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Health Planning Reports Personal Author Index
Lists citations to the National Health Planning Information Center's collection of health planning literature, government reports, and studies from May 1975 to January 1980.
Directory
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