You may have to Search all our reviewed books and magazines, click the sign up button below to create a free account.
Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change
"Secretary of Defense Harold Brown worked to counter the Soviet Union's growing military strength during the administration of President Jimmy Carter. The Soviet Union of the Carter years came closest to matching the United States in strategic power than at any other point in the Cold War. By most reckonings, the Kremlin surpassed the West in conventional arms and forces in Central Europe, posing a threat to NATO. In response, Brown--a nuclear physicist--advocated more technologically advanced weapon systems but faced Carter's efforts to reign in the defense budget. Backed by the JCS, the national security adviser, and key members of Congress, Brown persuaded Carter to increase the defense b...
None
None
Includes "Dilatory domiciles."