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A practical, step-by-step guide to quality assurance and process improvement through benchmarking. It covers benchmarking across different industry areas, with detailed case studies to illustrate pitfalls and best practice.
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Knowledge and Communities is the first book dedicated to a major new knowledge management topic. "Communities of Practice" are cross-organizational groups of people sharing knowledge, solving common problems, and exchanging insights and frustrations. Knowledge and Communities, a collection of authoritative articles, describes the dynamics of these groups and explains how they enable organizational knowledge to be creating, shared, and applied. The book teaches how organizations can empower both traditional and on-line communities and make them a cornerstone of a general knowledge management strategy. Readers will learn how communities can help unify an organization and its external stakeholders, such as customers and suppliers, and how they can critically support an e-commerce strategy. Knowledge and Communities will help readers understand a primary vehicle for building an organization's social capital and competitive advantage.
A New Brand of Expertise uniquely clarifies the dynamics of the red-hot "free agent" workplace and teaches the new skills and employment strategies independent professionals must master to succeed. In today's quick and turbulent markets, companies often need specialized professional talent on an interim basis to solve specific business problems, a major trend creating huge opportunities and an alternative career track for many professionals. A New Brand of Expertise clarifies for independent professionals why companies need interim talent and how to develop a skill set that matches market needs. Readers will learn effective methods for uniquely marketing and branding themselves in order to develop a sustainable and successful free agent career.
This book is about strategic performance management for the Twenty-First Century organization. In a practical step-by-step approach it navigates readers though the identification, measurement, and management of the strategic value drivers as enables of superior performance. Using many real life case examples this book outlines how organizations can visualize their value creation, design relevant and meaningful performance indicators to assess performance, and then use them to extract real management insights and improve everyday strategic decision making as well as organizational learning. A key focus of the book is the important issue of creating value from intangible assets. Much has been ...
Learning in Development tells the story of independent evaluation in ADB from its early years to the expansion of activities under a broader mandate points up the application of knowledge management to sense making, and brings to light the contribution that knowledge audits can make to organizational learning. It identifies the 10 challenges that ADB must overcome to develop as a learning organization and specifies practicable next steps to conquer each. The messages of Learning in Development will echo outside ADB and appeal to the development community and people having interest in knowledge and learning.
Based on both fundamental theory and practical experience, After Atlantis identifies a broad range of approaches that will better equip individuals and organizations not only to react in time to change but to become pro-active in creating a positive future for themselves and their organizations. It is a practical field guide to understanding and mastering turbulence within organizations and across the global marketplace. After Atlantis takes the position that no single activity will assure success. It is grounded in the most advanced, field-tested, and robust theories about innovation and leadership, and will help organizations to construct their future with meaning and to meet the needs of ...
The Power of Collaborative Leadership: Lessons for the Learning Organization helps business leaders realize the promise of organizational learning by sharing the lessons, insights, and best practices gained by two veteran managers and organizational learning pioneers. The book makes organizational learning principles and concepts more concrete by grounding them in the practical experiences of two major companies. The Power of Collaborative Leadership helps business leaders realize the promise of organizational learning by sharing lessons, insights, and best practices gained by Bert Frydman and Iva Wilson, two veteran managers and organizational learning pioneers. Together with JoAnne Wyer, a professional learning analyst, they show that in order to be effective leaders of business organizations, we must transform an organization's methods of absorbing new information and its ability to transform it into knowledge and wisdom. This book offers some provocative and practical ways to overcome many commonly held assumptions and practices that can actually impede learning and the improvement of the organization.
Employee disengagement is one of the most pressing problems plaguing managers today hampering the innovation capacities of countless organizations. According to recent polls, some 20 percent of workers report feeling disconnected from their jobs, in an environment of stagnating wages, massive layoffs, rising health care costs, and other factors that contribute to alienation, distrust, and apathy. In The Organizational Sweet Spot, Dr. Charles Ehin takes a refreshing new look at what it will take to reengage disaffected workers and boost their resolve to advance novel ideas. Applying the latest research from such fields as evolutionary psychology, social neuroscience, organizational behavior, ...