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Managing Diversity in the Civil Service
Those who wish to read other papers and follow the debate between the participants, can visit the DPEPA website.
Communicating with Customers
This volume suggests new directions for researching and improving communication practices in a variety of service contexts and provides clear guidance for organizations wishing to initiate and evaluate their efforts to improve practices with customers.
Communication and Social Action Research
In the search for social self-sufficiency, a lack of knowledge and skills often stands as a barrier to community action. This book gives methods for teaching community organisations, and developing social action plans.
Managing Diversity -- The Courage to Lead
White women and people of color now constitute the majority of the U.S. workforce, yet ninety-seven percent of senior managers of Fortune 500 and Fortune 1,000 industrial companies remain white men. It's clear that leaders of American organizations are requited to play key roles in a world that has become strange to them, says Cross. To succeed in an increasingly competitive global environment, our organizational leaders must have the courage to act outside their comfort zones—to try to understand, interact with, motivate, develop, and retain a work force that is alien to them. Cross' book provides the practical assistance they need. Because racism, sexism, and other forms of oppression ar...
Organizational Communication and Change
The chapters in this volume, drawn from the second Organizational Communication and Change conference, focus on changes in the ways people enact and make sense of organization, including behaviours that stimulate and constitute change.
Ethics and Organizational Communication
This text seeks to integrate many divergent themes related to organizational communication ethics, grounding them in Karl Weick's rich notion of equivocality and organizing.
Speech Communication Directory
Brief biographical information on members of the Speech Communication Association, Central States Speech Association, Eastern Communication Association, Southern Speech Communication Association, and Western Speech Communication Association. Also includes information about the organization; institutions offering graduate degrees in speech communication; lists of books, equipment, and supplies in speech; and advertisements.
