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Managing Quality Service in Hospitality
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, International Edition teaches the concept of treating customers as guests and creating a "WOW" experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The text is written in three sections: strategy, staffing, and systems.Each chapter includes at suggested hospitality activities for ...
Managing the Guest Experience in Hospitality
Describes fourteen principles of successful hospitality management, and discusses their relation to guest experiences at tourism venues, considering issues of strategy, staffing, and systems.
Achieving Service Excellence
Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high level for both clinical and service excellence. Customers who are armed with information and aware of their options are choosing providers they believe are ready, willing, and able to provide the superior experience they expect. This book offers a blueprint for successfully competing in today's competitive healthcare marketplace. It presents the theories, methods, and techniques behind delivering an excellent healthcare experience through strategy, staffing, and systems. Each chapter explores a service principle and provides numerous re...
Final Test
The deafening noise in the Wankhede turns to silence so complete that you’d swear you can hear Tendulkar’s footsteps as he begins the walk back to the pavilion. It’s the end of an era, they said. No more switching off televisions when he got out; no more resounding chants of ‘Sa-chi-i-i-n, Sa-chin!’ In November 2013, Sachin Tendulkar played his final Test. Dilip D’Souza builds on close and detailed observation of those two and a half days, capturing all the hysteria it spawned, the love and adulation that showered from the rafters at the Wankhede, the choking emotion, and yes, there was a match on too, against the West Indies. Final Test discusses cricket from the old to the new, as Sachin takes to the pitch one final time.
Service And Operations Management
The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to sales@wspc.com.
Security Analysis and Portfolio Management
The text aims to build understanding of the investment environment, to recognise investment opportunities, and to identify and manage an investment portfolio. This book captures the developments in capital market and investment in securities and also provides a simple way to understand the complex world of investment. Wherever possible, reference to Indian companies, regulatory guidelines and professional practice has been included. * This book covers the requirement for discussion to help practitioners like portfolio managers, investment advisors, equity researchers, financial advisors, professional investors, first time investors (interested in managing investments in a rational manner), l...
Investment Management (Security Analysis and Portfolio Management), 19th Ed.
SECURITY ANALYSIS AND PORTFOLIO MANAGEMENT. This 5th Edition , is thoroughly revised and updated. It describes techniques, vehicles, and strategies of the funds of an individual investor(s).For the students of Management, Commerce, Professional Course of CA, CS, ICWA, Professional of Financial Institutions and Policy Makers.
Strategic Marketing
This text discusses how companies create competitive advantage through strategic marketing. Using established frameworks and concepts, it examines aspects of marketing strategy and thinking. It provides examples to facilitate the understanding of theoretical concepts.
Financial Management
Financial Management Principles and Practice, second edition is fundamentally designed to serve as an introduction to the study of Financial Management for students, Financial professionals, teachers and managers. The developments in the capital market and the new avenues available to tackle the traditional financial constraints have placed the present day finance manager in a situation to learn new skills and constantly update knowledge to take financial decision in a competitive environment, develop a familiarity with the analytical techniques and understand the theories of modern finance. Financial Management Principles and Practice is designed as a comprehensive and analytical treatise t...
Strategic Marketing
This text discusses how companies create competitive advantage through strategic marketing. Using established frameworks and concepts, it examines aspects of marketing strategy and thinking. It provides examples to facilitate the understanding of theoretical concepts.
