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Call Centre Work
This Special Issue is concerned with the working conditions at call centres, which harbour jobs of different levels of qualification.
Psychosocial Safety Climate
This book is a valuable, comprehensive and unique reference text on Psychosocial Safety Climate (PSC), a new work stress theory. It proposes a new PSC theory concerning the corporate climate for workers’ psychological health, its origins and implications for work stress, and provides a critique of current research and theories. It provides a comprehensive review of all PSC studies to date. The chapters discuss state-of-the-art empirical evidence testing PSC theory in relation to management roles, organisational resilience, corruption, organisational status, cultural perspectives, illegitimate tasks, high PSC work groups, PSC variability in work groups, etc. They investigate outcomes such a...
An Introduction to Contemporary Work Psychology
AN INTRODUCTION TO CONTEMPORARY WORK PSYCHOLOGY A fully updated edition of the definitive textbook Work psychology is the study of work behavior and the psychological dimensions that both produce and result from it. It has developed in recent decades into a field that takes a comprehensive view of 21st century workers and their psychological context and condition. Now fully updated to reflect the latest research and practical insights, it promises to continue as an indispensable resource for advanced courses in work psychology. Readers of the second edition of An Introduction to Contemporary Work Psychology will find: Chapters written by a global team of experts Overview of classic and curre...
Human-Automation Interaction
This book provides practical guidance and awareness for a growing body of knowledge developing across a variety of disciplines. This initiative is a celebration of the Gavriel Salvendy International Symposium (GSIS) and provides a survey of topics and emerging areas of interest in human–automation interaction. This set of articles for the GSIS emphasizes a main thematic areas: mobile computing. Main areas of coverage include Section A: Health, Care and Assistive Technologies; Section B: Usability, User Experience and Design; Section C: Virtual Learning, Training and Collaboration; Section D: Ergonomics in Work, Automation and Production. In total, there are more than 600 pages emphasizing ...
Work Engagement
This book provides the most thorough view available on this new and intriguing dimension of workplace psychology, which is the basis of fulfilling, productive work. The book begins by defining work engagement, which has been described as ‘an opposite to burnout,’ following its development into a more complex concept with far reaching implications for work-life. The chapters discuss the sources of work engagement, emphasizing the importance of leadership, organizational structures, and human resource management as factors that may operate to either enhance or inhibit employee’s experience of work. The book considers the implications of work engagement for both the individual employee an...
An Introduction to Work and Organizational Psychology
The latest edition of this classic text provides a comprehensive and internationally relevant introduction to work and organizational psychology, exploring the depth and diversity of the field in an accessible way without obscuring the complexities of the subject. Third edition of a classic textbook offering a complete introduction to work and organizational psychology for undergraduate and graduate students with no prior knowledge of the field An innovative new six part structure with two-colour presentation focuses the core material around issues that are either Job-Focused, Organization-Focused, or People-Focused Each chapter title is a question designed to engage readers in understanding work and organizational psychology whilst simultaneously inviting discussion of key topics in the field The third edition introduces two new co-editors in Franco Fraccaroli from Italy and Magnus Sverke, who join Nik Chmiel and will increase relevance and appeal for European students
Frontiers and Advances in Positive Learning in the Age of InformaTiOn (PLATO)
Research on students’ media use outside of education is just slowly taking off. Influences of information and communication technologies (ICT) on human information processing are widely assumed and particularly effects of dis- and misinformation are a current threat to democracies. Today, higher education competes with a very diverse (online) media landscape and domain-specific content from sources of varying quality, ranging from high-quality videographed lectures by top-level university lecturers, popular-scientific video talks, collaborative wikis, anonymous forum comments or blog posts to YouTube remixes of discipline factoids and unverified twitter feeds. Self-organizing learners need...
Positive Learning in the Age of Information
While information and communication technology has a vast influence on our lives, little is understood about its effects on the way we learn. In the Age of Information, students – consciously or not – are learning in diverse formal and informal environments from a broad variety of sources, with scientific knowledge competing against unfounded assertions, and misinformation and biased data spreading through social and mass media. The Positive Learning in the Age of Information (PLATO) program illustrated by the contributions in this book unites outstanding and highly innovative expertise on the fundamentals of information processing and human learning to investigate a new paradigm of positive learning as a vital, morally and ethically oriented approach, which is of existential importance to maintaining the civilization standards of a modern society in the digital age.
The Abusive Customer
Breaking the silence around an all-too-common problem, this book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict. Today, more than half of the world’s population is employed in the service sector. This fundamental economic shift is accompanied by heightened attention to customer service and the ‘customer is always right’ paradigm. But when customers act aggressively, everyone pays a price: frontline employees, their families, their companies, and even the abusive customers themselves. Unlike breezier titles on the subject, th...
Psychosocial Factors at Work in the Asia Pacific
This book presents research and best practice examples from the Asia Pacific region to address the gap in global expertise on psychosocial factors at work. It explores practices in the region that promote healthy workplaces and workers by presenting research from around the globe on issues such as telework, small and medium-sized enterprises, disaster-struck areas, suicide prevention, and workplace client violence. It discusses practical, multidisciplinary efforts to address worker occupational health. Further, it explores psychosocial risk and prevention, as well as the significant role of cultural variations and practices in the diverse range of countries covered.
