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Service Excellence in Tourism and Hospitality
Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
Elgar Companion to Managing People Across the Asia-Pacific
The Elgar Companion to Managing People Across the Asia-Pacific provides a crucial exploration of current business and management research, touching upon topics such as leadership, employee motivation and politics, and innovation to provide a timely examination of management in the Asia-Pacific. It addresses how unique cultural, societal, and governance factors in the Asia-Pacific affect business practices.
Development of Tourism and the Hospitality Industry in Southeast Asia
This book highlights the state-of-the-art tourism and hospitality industry in Southeast Asian countries, while also presenting future directions for the industry with an emphasis on decision-making models. It first elaborates on the significant role of the tourism and hospitality industry given the rapid socio-economic and cultural changes occurring in Southeast Asia, before providing perspectives on medical tourism, tourism for seniors and several other developments within the tourism and hospitality sector. Development of Tourism and the Hospitality Industry in Southeast Asia presents scholarly perspectives from researchers across the region and is geared towards world-wide readers in academia, as well as experts from the industry.
Proceedings of the International Conference on Managing the Asian Century
This volume presents the refereed papers given at the International Conference on Managing the Asian Century, held in Singapore in July 2013. The proceedings of this conference include original papers contributed by researchers from many countries on different continents. The papers cover multi-disciplinary areas such as management, the social sciences, development economics, banking & finance, engineering management, and education, all in connection with the development of countries in Asia. Further, the papers are based on the 9 tracks at the conference: Transnational Education Antecedents of Asia’s Competitiveness Emerging Trends in Banking, Finance and Accounting Business and Revenue Models in the Gaming Industry Psychological Issues in Asia Emerging Retail and Service Industries Entrepreneurship, Creativity and Innovation Systems Thinking and Systems Practices Tourism Initiatives, Relationships and Issues in the Asia-Pacific Region
ECEL 2016 - Proceedings of the 15th European Conference on e- Learning
Proceedings of the 15th European Conference on e- Learning (ECEL 2016)
22nd European Conference on e-Learning
These proceedings represent the work of contributors to the 22nd European Conference on e-Learning (ECEL 2023), hosted by University of South Africa, Pretoria, South Africa on 26-27 October 2023. The Conference Co-Chairs Associate Professor Sarah Jane Johnston and Associate Professor Shawren Singh both from University of South Africa, Pretoria, South Africa. ECEL is now a well-established event on the academic research calendar and now in its 22nd year the key aim remains the opportunity for participants to share ideas and meet the people who hold them. The scope of papers will ensure an interesting two days. The subjects covered illustrate the wide range of topics that fall into this import...
ECEL 2018 17th European Conference on e-Learning
The European Conference on e-Learning was established 17 years ago. It has been held in France, Portugal, England, The Netherlands, Greece and Denmark to mention only a few of the countries who have hosted it. ECEL is generally attended by participants from more than 40 countries and attracts an interesting combination of academic scholars, practitioners and individuals who are engaged in various aspects of e-Learning. Among other journals, the Electronic Journal of e-Learning publishes a special edition of the best papers presented at this conference.
ECEL2015-14th European Conference on e-Learning,
These Proceedings represent the work of contributors to the 14th European Conference on e-Learning, ECEL 2015, hosted this year by the University of Hertfordshire, Hatfield, UK on 29-30 October 2015. The Conference and Programme Co-Chairs are Pro-fessor Amanda Jefferies and Dr Marija Cubric, both from the University of Hertfordshire. The conference will be opened with a keynote address by Professor Patrick McAndrew, Director, Institute of Educational Tech-nology, Open University, UK with a talk on "Innovating for learning: designing for the future of education." On the second day the keynote will be delivered by Professor John Traxler, University of Wolverhampton, UK on the subject of "Mobil...
Economic Growth and Development in the Tropics
The living standards and scale of development around the world are vastly unequal. One notable observation is that much of the poverty-stricken area is located between the tropics of Cancer and Capricorn. By contrast, affluent nations are situated in more temperate zones. Such a phenomenon gives weight to the geography hypothesis that seeks to explain the occurrence of global economic inequality, by placing an emphasis on the importance of natural elements such as location and climate in determining the economic conditions of a nation. This book concentrates exclusively and in depth on the key economic phenomena and factors which shape tropical economies today. It examines contemporary econo...
