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All Edge
Work is changing. Speed and flexibility are more in demand than ever before thanks to an accelerating knowledge economy and sophisticated communication networks. These changes have forced a mass rethinking of the way we coordinate, collaborate, and communicate. Instead of projects coming to established teams, teams are increasingly converging around projects. These “all-edge adhocracies” are highly collaborative and mostly temporary, their edge coming from the ability to form links both inside and outside an organization. These nimble groups come together around a specific task, recruiting personnel, assigning roles, and establishing objectives. When the work is done they disband their members and take their skills to the next project. Spinuzzi offers for the first time a comprehensive framework for understanding how these new groups function and thrive. His rigorous analysis tackles both the pros and cons of this evolving workflow and is based in case studies of real all-edge adhocracies at work. His provocative results will challenge our long-held assumptions about how we should be doing work.
Network
How does a telecommunications company function when its right hand often doesn't know what its left hand is doing? How do rapidly expanding, interdisciplinary organizations hold together and perform their knowledge work? In this book, Clay Spinuzzi draws on two warring theories of work activity - activity theory and actor-network theory - to examine the networks of activity that make a telecommunications company work and thrive. In doing so, Spinuzzi calls a truce between the two theories, bringing them to the negotiating table to parley about work. Specifically, about net work: the coordinative work that connects, coordinates, and stabilizes polycontextual work activities. To develop this uneasy dialogue, Spinuzzi examines the texts, trades, and technologies at play at Telecorp, both historically and empirically. Drawing on both theories, Spinuzzi provides new insights into how net work actually works and how our theories and research methods can be extended to better understand it.
Tracing Genres Through Organizations
A sociocultural study of workers' ad hoc genre innovations and their significance for information design.
Topsight 2.0
Topsight-the overall understanding of the big picture-is hard to achieve in organizations. There's too much going on, too many moving pieces. But without topsight, we have a hard time figuring out how information circulates, where it gets stuck, and how we can get it unstuck. Topsight is hard to get-but you can get it. I know: I've been achieving topsight into various organizations for over 20 years. Along the way, I've developed an approach in which I gather clues, confirm details, model social interactions, and use all of these to systematically achieve topsight. Read this book and you'll learn how to design a field study at your organization convince your organization and individuals to take part in the field study conduct the field study, collecting solid data characterize the data you collect analyze the data using several different models, providing insights into systemic issues that haven't yet been understood within the organization present your findings and recommend ways to solve those systemic issues codesign workflow and tools with the individuals who will use them
Triangles and Tribulations
How the sociology of translation can help us understand a social science framework—cultural-historical activity theory (CHAT)—as a set of uneasy settlements that both further and betray their original intentions. How do social science frameworks get taken up and spread? In Triangles and Tribulations, Clay Spinuzzi uses the sociology of translation to reread the history of one such framework: Cultural-Historical Activity Theory (CHAT). CHAT originated in the 1920s and 1930s work of Soviet psychologists in the Vygotsky Circle, with its key insight—mediation—depicted in a simple triangular diagram drawn by Lev Vygotsky. From there, CHAT was developed and popularized by international sch...
Topsight
Topsight-the overall understanding of the big picture-is hard to achieve in organizations. There's too much going on, too many moving pieces. But without topsight, we have a hard time figuring out how information circulates, where it gets stuck, and how we can get it unstuck. Topsight is hard to get-but you can get it. I know: I've been achieving topsight into various organizations for the last 15 years. Along the way, I've developed an approach in which I gather clues, confirm details, model social interactions, and use all of these to systematically achieve topsight. Read this book and you'll learn how to design a field study at your organization convince your organization and individuals to take part in the field study conduct the field study, collecting solid data navigate the data you collect analyze the data using several different models that can provide insights into systemic issues that haven't yet been understood within the organization write a solid recommendation report that presents your findings and recommends ways to solve those systemic issues
How Writing Came About
An “utterly lucid, thoughtfully illustrated, and thoroughly convincing” book on the origins of the world’s oldest known system of writing (American Journal of Archaeology). One of American Scientist's Top 100 Books on Science, 2001 In 1992, the University of Texas Press published Before Writing, Volume I: From Counting to Cuneiform and Before Writing, Volume II: A Catalog of Near Eastern Tokens. In these two volumes, Denise Schmandt-Besserat set forth her groundbreaking theory that the cuneiform script invented in the Near East in the late fourth millennium B.C.—the world's oldest known system of writing—derived from an archaic counting device. How Writing Came About draws material from both volumes of this scholarly work to present Schmandt-Besserat’s theory in an abridged version for a wide public and classroom audience. Based on the analysis and interpretation of a selection of 8,000 tokens or counters from 116 sites in Iran, Iraq, the Levant, and Turkey, it documents the immediate precursor of the cuneiform script./DIV
Reflections on Fieldwork in Morocco
In this landmark study, now celebrating thirty years in print, Paul Rabinow takes as his focus the fieldwork that anthropologists do. How valid is the process? To what extent do the cultural data become artifacts of the interaction between anthropologist and informants? Having first published a more standard ethnographic study about Morocco, Rabinow here describes a series of encounters with his informants in that study, from a French innkeeper clinging to the vestiges of a colonial past, to the rural descendants of a seventeenth-century saint. In a new preface Rabinow considers the thirty-year life of this remarkable book and his own distinguished career.
Coding Places
An examination of software practice in Brazil that reveals both the globalization and the localization of software development. Software development would seem to be a quintessential example of today's Internet-enabled “knowledge work”—a global profession not bound by the constraints of geography. In Coding Places, Yuri Takhteyev looks at the work of software developers who inhabit two contexts: a geographical area—in this case, greater Rio de Janeiro—and a “world of practice,” a global system of activities linked by shared meanings and joint practice. The work of the Brazilian developers, Takhteyev discovers, reveals a paradox of the world of software: it is both diffuse and s...
Thinking with Bruno Latour in Rhetoric and Composition
Best known for his books We Have Never Been Modern, Laboratory Life, and Science in Action, Bruno Latour has inspired scholarship across many disciplines. In the past few years, the fields of rhetoric and composition have witnessed an explosion of interest in Latour’s work. Editors Paul Lynch and Nathaniel Rivers have assembled leading and emerging scholars in order to focus the debate on what Latour means for the study of persuasion and written communication. Essays in this volume discern, rearticulate, and occasionally critique rhetoric and composition’s growing interest in Latour. These contributions include work on topics such as agency, argument, rhetorical history, pedagogy, and te...
