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A Practical Guide to Airline Customer Service
A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.
A Flight Attendant's Essential Guide
A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook primarily focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.
Colin and the Curly Claw
Colin loves dinosaurs--the bigger and scarier, the better! But then he's never been on the wrong side of a dinosaur before! Full-color illustrations.
Refugee Law
The word ‘refugee’ is both evocative and contested. In this essential guide for students, lawyers and non-specialists, Colin Yeo draws on his experience as an immigration barrister and key legal cases to explore international refugee law.
Law Made Simple
Are you studying for an A-Level in Law? Are you thinking about reading Law or a related subject at university? Or maybe you already have a place at Law School? If you answered ‘yes’ to any of the above or if you have a general interest in how the Law works, Law Made Simple is the perfect introduction to this huge and complex subject. Covering all the foundation subjects, Contract, Torts, Land, Trusts, Criminal, Public and EU Law as well as an introduction to the personnel and mechanisms that make up the English Legal System, Law Made Simple will offer you a clear and concise introduction to both the legislation and case law relating to all the major topics. This 13th edition now includes a brand new chapter on Public Law and Human Rights, a completely revised and updated chapter on Sources of Law and has been fully updated to take into account developments across the curriculum such as the ratification of the Lisbon Treaty; the Supreme Court and the Ministry of Justice; the Legal Services Act 2007; and the Fixed Term Parliaments Act 2011.
Cranston's Consumers and the Law
The third edition of this text is designed to bring the reader up to date with developments in consumer law up to 1999. It includes material on utilities and financial services regulation.
Studies in Constitutional Law
Fully revised and updated, Studies in Constitutional Law continues to provide clear and informed accounts of the central topics of constitutional law, including the sovereignty of Parliament, the European Union, and Crown and prerogative. There are new chapters on the protection of human rights and on electoral law, and devolution and other constitutional reforms are also described and discussed. The ten essays may be read in conjunction or as self-contained studies.
The Law Is a White Dog - How Legal Rituals Make and Unmake Persons
A fascinating account of how the law determines or dismantles identity and personhood Abused dogs, prisoners tortured in Guantánamo and supermax facilities, or slaves killed by the state—all are deprived of personhood through legal acts. Such deprivations have recurred throughout history, and the law sustains these terrors and banishments even as it upholds the civil order. Examining such troubling cases, The Law Is a White Dog tackles key societal questions: How does the law construct our identities? How do its rules and sanctions make or unmake persons? And how do the supposedly rational claims of the law define marginal entities, both natural and supernatural, including ghosts, dogs, s...
Dissolving Wedlock
The divorce rate has been rising significantly throughout the twentieth century. By interweaving the historical, demographic, sociological, legal, political and policy aspects of this increase, Colin Gibson explores the effects it has had on family patterns and habits. Dissolving Wedlock presents a multi-disciplinary examination of all the socio-legal consequences of family breakdown. Dissolving Wedlock will be invaluable reading to all lecturers and students of social policy, sociology and social work as well as to professionals and lawyers working in the field of divorce.
Constitutional and Administrative Law
The fourth edition of Constitutional and Administrative Law: Text with Materials provides a wealth of essential materials drawn from a wide range of sources and integrated with lively commentary. It enables students to gain a full understanding of public law by explaining the context of its historical development and current political climate.
