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This text shows line managers how to manage their staff better. They will find all of the key skills of HR as appropriate to their need. The book is presented in an easy-to-read style where the learning is most accessible.
This work is designed to support managers in their everyday work. It offers practical guidance in over 100 descriptions of key management skills. The manager can look up the subject he or she needs and then apply the ideas immediately. Both new and experienced managers should find it useful.
Business process re-engineering has been hailed as the answer to the challenges faced by business in the late 1990s, yet many re-engineering programmes have fallen short of expectations, or have failed altogether. Several years on, where is it all going now? What benefits does it have to offer today?
This book presents all the important management models required for a typical MBA course. Each model is presented in a standard format, with details of the underlying principles and assumptions, the elements of the model, examples of suitable applications and references to further information. Students and managers alike will find it a concise and useful companion.
Jenny Hayes and Frances Dredge offer a concise introduction to the business reasons for building good relationships with customers, and also examine the management framework of customer service.
With The Excellent Manager's Companion in your desk drawer, you'll be equipped with succinct guidance on today's most talked-about business issues. And you'll know which books to turn to when you really do need more detailed guidance on a specific topic.Twenty-one chapters look at key topics, ranging from corporate culture to customer orientation, and from innovation to influencing people. Each chapter is organized around standard sections, which makes 'dipping' into the book quick, easy, and rewarding.
Fully revised and updated, this third edition of Action Learning in Practice covers the origins of Reg Revans's ideas, and looks at their development and application today. Over the last decade the move towards action-based organisational training and development has accelerated and action learning is now an established part of the education and development mainstream in large and small organisations.
This book reminds us to beware tasks which are pointless, in a way we're unlikely to forget. 74 further rules reflect the personal style of Terry Kelley. They cover all the key aspects of management practice, including leadership, change, etc.
This guide pinpoints 12 potential "blockages" that could hinder the effectiveness of managerial procedures. Each blockage is extensively explained with suggestions for tackling the problem, providing a comprehensive framework for self-directed development.
What are my chances of completing this project successfully? What could prevent me? How can I anticipate potential threats? These are the kinds of questions you are likely to ask yourself when you become responsible for an important project. And these are the kinds of question Reducing Project Risk will help you answer. Drawing on examples from a variety of business activities as well as on their own extensive experience, the authors propose a systematic approach to dealing with risk. They provide both a conceptual framework and the practical techniques for identifying, analysing and controlling risks of any type. Among other things you will learn: ¢ how to carry out an objective review of the factors involved ¢ how to recognize the warning signs so that you can head off trouble before it strikes ¢ how to take care of the 'people side' of project management. Here is a book that will be welcomed not just by professional project managers but by anyone using human and material resources to accomplish a complex task.