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Consumer Focus
Consumer Focus : Oral and written evidence, Tuesday 11 November 2008
Representation of consumer interests in Wales
Consumer advocacy plays an important part in the Welsh economy. Organisations including Consumer Focus Wales and Citizens Advice represent consumers' interests in their dealings with businesses, industry regulators and the UK and Welsh Governments. A significant aspect of their work is to ensure that consumers receive a fair deal in their daily lives. Advocacy is particularly important to those termed the most vulnerable in Welsh society. The Government announced its plans in October 2010 to abolish Consumer Focus Wales and to transfer some or all of its functions to Citizens Advice Cymru. The final decision will be taken once Ministers have considered the findings of the public consultation...
Protecting consumers - the system for enforcing consumer law
The Commons Public Accounts Committee publishes its 54th report of Session 2010-12, on the basis of evidence from consumer groups, the Department for Business, Innovation and Skills, the Office of Fair Trading, and the Trading Standards Institute, examining the current arrangements for the enforcement of consumer law, and the proposed changes to the regime. Individual consumers lose around £6.6 billion every year because of the malpractices of traders. At least £4.8 billion is lost through malpractices which occur at a regional or national level, such as mass market scams, counterfeiting, and unscrupulous traders who operate over large geographical areas. The Department has overall respons...
The future of Britain's electricity networks
Incorporating HC 388-i - vi, session 2008-09
Consumer Engagement with Energy Markets
Additional written evidence is contained in Volume 3, available on the Committee website at www.parliament.uk/ecc. For Volume 1: Report, see (ISBN 9780215052193)
Stamp prices
Stamp Prices : Fifteenth report of session 2010-12, Vol. 2: Oral and written Evidence
Themes and trends in regulatory reform
Themes and trends in regulatory Reform : Ninth report of session 2008-09, Vol. 2: Oral and written Evidence
EBOOK: Services Marketing: Integrating Customer Focus Across the Firm
The Second European Edition of Services Marketing: Integrating Customer Focus Across the Firm by Wilson, Zeithaml, Bitner and Gremler uniquely focuses on the development of customer relationships through quality service. Reflecting the increasing importance of the service economy, Services Marketing is the only text that put the customer's experience of services at the centre of its approach. The core theories, concepts and frameworks are retained, and specifically the gaps model, a popular feature of the book. The text moves from the foundations of services marketing before introducing the gaps model and demonstrating its application to services marketing. In the second edition, the book ta...
UK economic regulators
UK economic Regulators : 1st report of session 2006-07, Vol. 2: Evidence
Fuel Poverty
Fuel Poverty : Fifth report of session 2009-10, Vol. 2: Oral and written Evidence
