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Leadership
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Managing Human Assets
Outlines a model of human resource management, discusses employee participation, reward systems, and competency, and shows how to make personnel policies an integral part of a business's overall strategy.
Collaborative Customer Relationship Management
Driven by rapidly changing business environments and increasingly demanding consumers, many organizations are searching for new ways to achieve and retain a competitive advantage via customer intimacy and CRM. This book presents a new strategic framework that has been tested successfully with various global companies. New management concepts such as Collaborative Forecasting and Replenishment, CRM, Category Management, and Mass Customization are integrated into one holistic approach. Experts from companies like McKinsey and Procter&Gamble, as well as authors from renowned academic institutions, offer valuable insights on how to redesign organizations for the future.
Broken Promises
Examines IBM's downfall in the early 1990s, arguing that failed leadership, strategic miscalculation, and disregard for customer and employee relationships were all to blame
The New Competitors
Gives new ideas and new ways of thinking about the problems of American business. Focuses on the changes of the organization from the top to bottom: and includes the performance of senior and middle managers, white collar professionals to workers on the shop floor blue.
The New Competitors
Takes a critical, in-depth look at the values and attitudes of today's executive and explains how management can improve performance by finding, motivating, and keeping this new business elite. This book is the result of interviews with more than 400 managers at over 300 companies, including those on Fortune's 'most admired' list, as well as smaller, highly innovative firms. Written by one of the most eminent members of the Harvard Business School, it skillfully narrates the stories of how individual managers have made big gains--or losses--for their companies and shows that an organization's success in the marketplace is dependent on its workforce, especially its managers. Mills' ideas, case histories, and strategies are food for thought for those who are looking to creatively position themselves and their companies against the competition, and willing to challenge old assumptions.
Masters of Illusion
Assesses the forces that will buffet the United States and the global order through 2050.
Artful Making
The authors show how to "manage" ingenuity--and "manufacture" the next great idea, in other words they tell what managers need to know about how artists and highly creative people work.
E-leadership
"e-Leadership shows you how to build organizations in which the new constructively displaces the old, and where talented employees help formulate company strategy. It shows how to shift planning objectives from the present to the future, recognize e-leadership potential in existing employees, and avoid the pitfalls that often arise from re-shaping and subverting old business models." "Learn the lessons of e-Leadership and gain a greater understanding of the challenges the new economy is creating, while equipping yourself with the tools needed to reap the extraordinary rewards the new economy is making available."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
Burn Factor
From the #1 New York Times bestselling author of Vince Flynn Bright, young, and ambitious, Quinn Barry desperately wants to be an FBI agent, even as she programs databases in the basement of the J. Edgar Hoover Building. But Quinn's career -- and her life -- are about to change wildly. Testing a new program, Quinn's computer savvy turns up a mysterious DNA link among five gruesome murders. A link that the old FBI system had been carefully programmed to miss. A link that nearly costs Quinn her job, and soon, her life...Pitted against a conspiracy of unimaginable proportions, Quinn will match wits against powerful government forces that will use any means necessary to keep their dirty secrets hidden -- secrets that will land her in the clutches of a sadistic, brilliant madman who holds the key to it all.
