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The Overworked Consumer examines how the growing use of self-service technology in the U.S. economy has contributed to Americans’ feelings of busyness and overwork by asking them to perform a variety of tasks in work-like settings for free. Focusing on the adoption of self-checkout lanes in the retail food industry, the book describes how self-service technology is changing the meaning of service in an economy where the boundaries between work and leisure are becoming increasingly blurred. Are big businesses simply being cheap and lazy, preferring to automate and outsource work to unpaid consumers instead of raising wages, or is self-service and its do-it-yourself ethos a response to consu...
Disk contains forms and checklists from the printed text in WordPerect 5.1, Word 6, and ASCII text formats.