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Delta CX
Delta CX is a refreshing model bringing CX and UX together in task and in name with the key goal of improving the products, services, and experiences (PSE) that we offer our potential and current customers. Rather than following trends or drinking the snake oil, Delta CX presents a time-tested, thorough approach that helps you establish values, vision, strategies, and goals. Great PSE require the right teams and strategies in place to proactively predict and mitigate the risk of delivering wrong or flawed PSE. Adopting Delta CX means we all finally speak the same language, from tasks and deliverables to job titles and required skills to where CX fits into Agile organizations to processes and...
BLACK BOOK
BLACK BOOK is just another poetic chapter in the life of Mose Xavier Hardin Jr. I have changed and grown over the years overcoming depression, loneliness and a great deal of pain. I have managed to find love again in my 50s. I have managed to survive countless trials with racism and discrimination. I have managed to survive prostate cancer. I have learned to pick my battles and my friends more carefully. I have learned I still have so much more to say!
Seductive Poison
In this haunting and riveting firsthand account, a survivor of Jim Jones's Peoples Temple opens up the shadowy world of cults and shows how anyone can fall under their spell. "A suspenseful tale of escape that reads like a satisfying thriller.... The most important personal testimony to emerge from the Jonestown tragedy." —Chicago Tribune A high-level member of Jim Jones's Peoples Temple for seven years, Deborah Layton escaped his infamous commune in the Guyanese jungle, leaving behind her mother, her older brother, and many friends. She returned to the United States with warnings of impending disaster, but her pleas for help fell on skeptical ears, and shortly thereafter, in November 1978, the Jonestown massacre shocked the world. Seductive Poison is both an unflinching historical document and a suspenseful story of intrigue, power, and murder.
Impossible Images
Impossible Images brings together a distinguished group of contributors, including artists, photographers, cultural critics, and historians, to analyze the ways in which the Holocaust has been represented in and through paintings, architecture, photographs, museums, and monuments. Exploring frequently neglected aspects of contemporary art after the Holocaust, the volume demonstrates how visual culture informs Jewish memory, and makes clear that art matters in contemporary Jewish studies. Accepting that knowledge is culturally constructed, Impossible Images makes explicit the ways in which context matters. It shows how the places where an artist works shape what is produced, in what ways the space in which a work of art is exhibited and how it is named influences what is seen or not seen, and how calling attention to certain details in a visual work, such as a gesture, a color, or an icon, can change the meaning assigned to the work as a whole. Written accessibly for a general readership and those interested in art and art history, the volume also includes 20 color plates from leading artists Alice Lok Cahana, Judy Chicago, Debbie Teicholz, and Mindy Weisel.
Life After Tech
After decades of building a tech career, author Debbie Levitt is one of many people with questions, anxieties, and doubts. As a mentor and coach, the employed and unemployed often ask her, “What happened to tech jobs?” and “What will I do next?” Life After Tech is your personal and proactive journey. Eighteen introspective exercises—plus templates and examples—make Life After Tech a guide and a workbook. Use the "Phoenix Flight Plan" to get grounded, plan, rise, and soar. Debbie addresses common career change emotions and fears through sensitivity, critical thinking, humor, and vulnerability. She provides fresh advice and perspectives while avoiding the toxic positivity that plag...
The Animatic Apparatus
Unprecedented kinds of experience, and new modes of life, are now produced by simulations, from the CGI of Hollywood blockbusters to animal cloning to increasingly sophisticated military training software, while animation has become an increasingly powerful pop-cultural form. Today, the extraordinary new practices and radical objects of simulation and animation are transforming our neoliberal-biopolitical “culture of life”. The Animatic Apparatus offers a genealogy for the animatic regime and imagines its alternative futures, countering the conservative-neoliberal notion of life’s sacred inviolability with a new concept and ethics of animatic life.
The Housing Design Handbook
Everyone deserves a decent and affordable home, a truth (almost) universally acknowledged. But housing in the UK has been in a state of crisis for decades, with too few homes built, too often of dubious quality, and costing too much to buy, rent or inhabit. It doesn’t have to be like this. Bringing together a wealth of experience from a wide range of housing experts, this completely revised edition of The Housing Design Handbook provides an authoritative, comprehensive and systematic guide to best practice in what is perhaps the most contentious and complex field of architectural design. This book sets out design principles for all the essential components of successful housing design – ...
Practical Empathy
Conventional product development focuses on the solution. Empathy is a mindset that focuses on people, helping you to understand their thinking patterns and perspectives. Practical Empathy will show you how to gather and compare these patterns to make better decisions, improve your strategy, and collaborate successfully.
1022 Evergreen Place
Dear Reader, Guess what? I'm falling in love! With Mack McAfee. My baby daughter, Noelle, and I have been living next door to Mack since the spring. I'm still a little wary about our relationship, because I haven't always made good decisions when it comes to men. My baby's father, David Rhodes, is testament to that. I'm so worried he might sue for custody. In the meantime, the World War II letters I found are a wonderful distraction. Both Mack and I are trying to learn what happened to the soldier who wrote them and the woman he loved. Come by sometime for a glass of iced tea and I'll show you the letters. Plus I'll tell you the latest about Grace and Olivia, my brother Linc and his wife, Lori (who tied the knot about five minutes after they met!), and all our other mutual friends. Oh, and maybe Mack can join us.… Mary Jo Wyse
Delta CX
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