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Manajemen Jasa
"Manajemen Jasa" adalah buku yang membahas strategi dan prinsip-prinsip fundamental yang terkait dengan pengelolaan layanan. Penulisnya menguraikan bagaimana jasa berbeda dari produk fisik dan bagaimana pengelolaan jasa memerl pendekatan yang unik. Buku ini menyoroti pentingnya pengalaman pelanggan, interaksi antara penyedia jasa dan konsumen, serta strategi untuk meningkat kualitas layanan. Dalam buku ini, pembaca akan dibimbing melalui konsepkonsep kunci seperti pemasaran jasa, manajemen operasional, dan pengembangan strategi bisnis khusus untuk industri layanan. Penekanan diberikan pada bagaimana memahami dan memenuhi kebutuhan pelanggan, membangun hubungan jangka panjang, serta mengelol...
Strategi Pemasaran
"Strategi Pemasaran" adalah karya nyata yang memberikan sajian lengkap bagi pembaca yang ingin memahami dan menguasai berbagai konsep serta penerapan strategi pemasaran dalam dunia bisnis modern. Dengan persaingan yang semakin ketat dan perkembangan teknologi yang pesat, pemasaran menjadi elemen kunci bagi keberhasilan suatu perusahaan. Buku ini menghadirkan berbagai pendekatan dan strategi pemasaran yang efektif untuk membantu bisnis mencapai keunggulan kompetitif. Pembaca akan diajak untuk memahami dasar-dasar pemasaran, analisis pasar, segmentasi, targeting, dan positioning (STP), serta mengembangkan bauran pemasaran (marketing mix) yang sesuai dengan kebutuhan pasar. Selain itu, buku ini...
Satisfaction: A Behavioral Perspective on the Consumer
Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
Behaviour Recovery
Behaviour Recovery, Second Edition, has been thoroughly revised with updated chapters on discipline and behaviour management, attention deficit disorder (ADD) and frustration tolerance management.
Ecology of Nusa Tenggara
The Ecology of Nusa Tenggara and Maluku is a comprehensive ecological survey of a series ecologically diverse islands in the Pacific. It contains extensive baseline data on the region’s people, ecosystems, biodiversity and land use, and discusses these in a historical as well as a developmental context. It also provides guidelines for scientific researchers on worthwhile ecological and socio-economic research projects. This region is the most diverse in Indonesia. Its myriad islands range from small atolls to active volcanic islands rising 3,500 meters above sea level. Each province has extensive coastlines—only 10 percent of the province of Maluku is land. The seas include shallow continental shelves and some of the deepest sea basins in the world. The complexity and vulnerability of these islands mean that development and environment are inextricably linked. If this is not understood and acted upon, there is no possibility for the ecologically sustainable development of Nusa Tenggara and Maluku.
Shakespeare and His Betters
Donated by Sydney Harris.
Applied Cyberpsychology
Cyberpsychology is an emerging area of psychological study that aims to understand and explain all facets of online behaviour. This book brings together overviews from a number of leading authorities in the field, to suggest how academic theory and research can be applied to a variety of online behaviours. Both positive and negative behaviours are considered, including topics as diverse as parenting the online child, age-related internet usage and cultural considerations in online interactions. Psychological research can no longer view online and offline worlds as different entities, but must consider online behaviours as equally distinct as offline activities. This is especially apparent when looking at online dating, the role that social networks play in organisations and online consumer behaviours, and in a consideration of the role that psychological research plays in underpinning the multi-billion pound gaming industry. Focusing on these personal applications of the Internet, insight is also offered into the role that theory and research plays in training military personnel as well as the use of psychometric testing to select and retain employees.
