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Bullying and Harassment in the Workplace
Previously titled Bullying and Emotional Abuse in the Workplace: International Perspectives in Research and Practice, the first edition of this bestselling resource quickly became a benchmark and highly cited source of knowledge for this burgeoning field. Renamed to more accurately reflect the maturing of the discipline, Bullying and Harassment in
Dark Sides of Organizational Life
Exploring the darkest side of organizations may have a potential to change our previous assumptions about business life. Scholars both in management and organizational research fields have shown interest in the "bright" side of behavioral life and have looked for the ways to create a positive organizational climate and assumed a positive relation between happiness of employees and productivity. These main assumptions of the Human Relations School have dominated the scientific inquiry on organizational behavior. However, "the dark side of organizational life" may have more explanatory power than "the bright side". Hostility, jealousy, envy, rivalry, gossip, problematic personalities, dislike,...
Bullying and Harassment in the Workplace
Building on the success of two earlier best-selling editions from 2003 and 2011, this benchmark text and highly cited reference work now appears in its third edition. This book is a research-based resource on key aspects of workplace bullying and its remediation, which: Covers the nature and complexities of bullying and harassment in the workplace Presents the evidence on its prevalence, risk groups, antecedents and outcomes Examines cyberbullying and harassment in the digital world Describes the roles of bystanders and the coping possibilities of victims Discusses prevention, intervention, treatment and the management of specific cases Explains legal perspectives, the role of HR and of inte...
Bullying and Emotional Abuse in the Workplace
Over the last decade or so research into bullying, emotional abuse and harassment at work, as distinct from harassment based on sex or race and primarily of a non-physical nature, has emerged as a new field of study. Two main academic streams have emerged: a European tradition applying the concept of 'mobbing' or 'bullying' and the American traditi
Mobbing and Victimization at Work
This special issue brings together scientists and practitioners from various European countries who have done research and possess practical experience in the area of mobbing, bullying, and harassment.
International Handbook of Evidence-Based Coaching
This handbook comprehensively covers the fundamental key concepts in coaching research and evidence-based practice and shows how coaching can be applied to multiple contexts. It provides coaching scholars, researchers and practitioners with detailed review of the key concepts, research and new insights into coaching research and practice. This key reference work includes over 70 contributions from more than 110 leading researchers and practitioners in the field across countries, and deftly combines theory with case studies and applications from psychology, sociology, business administration, organizational studies, education, and communication studies. This handbook, edited by the top scholars in the field, is meant for an academic as well as a professional readership, and is an invaluable resource for coaches, clients, coaching institutes and associations, and students of coaching.
The Cambridge Handbook of Workplace Affect
Are you struggling to improve a hostile or uncomfortable environment at work, or interested in how such tension can arise? Experts in organizational psychology, management science, social psychology, and communication science show you how to implement interventions and programs to manage workplace emotion. The connection between workplace affect and relevant challenges in our society, such as diversity and technological changes, is undeniable; thus learning to harness that knowledge can revolutionize your performance in tackling workday issues. Applying major theoretical perspectives and research methodologies, this book outlines the concepts of display rules, emotional labor, work motivation, well-being, and discrete emotions. Understanding these ideas will show you how affect can promote team effectiveness, leadership, and conflict resolution. If you require a foundation for understanding workplace affect or a springboard into deeper, more interdisciplinary research, this book presents an integrative approach that is indispensable.
CultureShock! Berlin
CultureShock! Berlin will bring you on an exciting discovery and pave the way for a smooth and enjoyable stay in this ever-changing city. Full of practical information and interesting insights, the book is a valuable road map for expatriates and long-term visitors on how Berliners tick, and how to get on and along in the city, down to how to separate rubbish for recycling, which, in Germany, is something for which you need an instruction manual. Understand the mechanisms of a city that has played such a compelling role on the world’s political and historical stage. Appreciate the discipline and punctuality of the Berliners and learn how to get behind their serious exterior and the famous Berliner Schnauze. With its lovely parks, marvellous museums and rich artistic and cultural roots, Berlin will also surprise you with its unique beauty and charm. CultureShock! Berlin is your essential guide to making this city your own
Your Call Is (Not That) Important to Us
Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a littl...
Emotion at Work
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