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Service Excellence in Tourism and Hospitality
Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
Professional Knowledge Management
This book constitutes the thoroughly refereed post-proceedings of the Third Conference on Professional Knowledge Management - Experiences and Visions, WM 2005, held in Kaiserslautern, Germany in April 2005. The 82 revised papers presented were carefully reviewed and selected from the best contributions to the 15 workshops of the conference. Coverage includes intelligent office appliances, learning software organizations, learner-oriented knowledge management and KM-oriented e-learning.
Management of Shared Service Centers in Asia
Anthology from the year 2018 in the subject Business economics - Business Management, Corporate Governance, Baden-Wuerttemberg Cooperative State University (DHBW), language: English, abstract: Shared Service Centers have become a common instrument for providing internal services to a range of business units from a central location. By choosing a suitable international location, companies can not only achieve synergies from centralization, process and quality improvements, but also location economies. Southeast Asia hosts one of the largest numbers of Shared Service Centers in the world and Malaysia and Singapore are seen as prime locations. This volume presents insights from a study tour to ...
Handbook of Research on Entrepreneurship in Professional Services
ÔProfessional service firms are critical agents of contemporary economies and understanding them has become a central focus of recent scholarship. This very timely and well organized Handbook brings together several leading scholars who explore how we might think and theorize about professional service firms and their entrepreneurial behaviours. The Handbook will become a key source for the growing community of researchers in this area.Õ Ð Royston Greenwood, University of Alberta, Canada ÔFor too long, both researchers and practitioners have presumed that professional service firms follow the status quo when they should better understand how these professionals set the rules for globaliz...
Collaboration in Cross-cultural Virtual Teams
Anthology from the year 2023 in the subject Business economics - Business Management, Corporate Governance, Baden-Wuerttemberg Cooperative State University (DHBW), language: English, abstract: Communication and collaboration across cultures and geographic distances can pose various challenges but also be enriching and fruitful. Increasingly, companies use virtual teams where members are dispersed worldwide, have limited face-to-face contact and work together using electronic communication media. Covid-19 made virtual collaboration still more common. This brought opportunities and challenges of enabling work from home and effectively managing staff from a distance. This book reports findings ...
Countries and Their Cultures
Arranged alphabetically by country and using a standard entry format for easy comparison, this volume provides an overview of each country's shared values, behaviors, and cultural variations.
Africa Today
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Digital Services in International Trade Law
The first comprehensive analysis of the applicability of international trade law to digital services at multilateral and regional levels.
