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Onboarding Matters
If you don't have a customer onboarding plan set up for your business, you're losing customers and burning future revenues. It's as simple as that. Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, Customer Success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. The reactive approach is a problem for your Customer Success teams, your revenues, and your customers. Customer onboarding matters. More than you may think. A successful customer onboarding program results in more satisfied customer and employees, hi...
Bookwomen
The most comprehensive account of the women who, as librarians, editors, and founders of the Horn Book, shaped the modern children's book industry between 1919 and 1939. The lives of Anne Carroll Moore, Alice Jordan, Louise Seaman Bechtel, May Massee, Bertha Mahony Miller, and Elinor Whitney Field open up for readers the world of female professionalization. What emerges is a vivid illustration of some of the cultural debates of the time, including concerns about "good reading" for children and about women's negotiations between domesticity and participation in the paid labor force and the costs and payoffs of professional life. Published in collaboration among the University of Wisconsin Press, the Center for the History of Print Culture in Modern America (a joint program of the University of Wisconsin–Madison and the Wisconsin Historical Society), and the University of Wisconsin–Madison General Library System Office of Scholarly Communication.
Female Economy
Kinnear details how ordinary women - including early pioneers, East European immigrants, Native women, and professional women - lived and what they thought of the world of work, often telling their stories in their own words. She highlights the cultural and economic expectations for women and juxtaposes the activities society deemed suitable for women with what they actually did. Kinnear argues that a host of factors, such as class and ethnicity, differentiated their choices but that these women shared many common experiences. While women's own views furnish the main theme, A Female Economy contributes to a developing debate in feminist economics. By focusing on women's experiences in the sexually segregated economy of a Canadian province at the geographic centre of Canada, Kinnear furnishes a paradigm for women's economic activity in most western industrializing societies at the time.
An Odd Kind of Fame
The true story of the first case to reveal the relation between the brain and complex personality characteristics.
The Preservation Management Handbook
Preservation how-to for every medium. Cultural heritage professionals—museum curators, museum professionals, archivists, and librarians— use their specialized knowledge to prioritize the needs of their collections. Preservation managers and collections care specialists draw from experts in climate control, fire safety, pest management, and more in assessing a collection and its needs. And all the special materials within the collections have their experts too. This revised second edition contains a wide range of topic-specific expertise that comprises both an enduring text for preservation and collections care students, as well as an essential one-stop reference for cultural heritage pro...
Developing and Maintaining Practical Archives
Since its original publication Hunter's manual has been "not only a rich and ready reference tool but also a practical resource for solving problems" (Catholic Library World), and no text has served as a better overview of the field of archives. Newly revised and updated to more thoroughly address our increasingly digital world, including integration of digital records and audiovisual records into each chapter, it remains the clearest and most comprehensive guide to the discipline. Former editor of American Archivist, the journal of the Society of American Archivists (SAA), Hunter covers such keystone topics as a history of archives, including the roles of historical societies and local hist...
Varsity Letters
A study of the functions of colleges and universities, Varsity Letters is intended to aid those responsible for the documentation of these institutions. Samuels offers specific advice about the records of modern colleges and universities and proposes a method to ensure their adequate documentation. She also offers a method to analyze and plan the preservation of records for any type of institution.
The Fertility Doctor
As Louise Brown—the first baby conceived by in vitro fertilization—celebrates her 30th birthday, Margaret Marsh and Wanda Ronner tell the fascinating story of the man who first showed that human in vitro fertilization was possible. John Rock spent his career studying human reproduction. The first researcher to fertilize a human egg in vitro in the 1940s, he became the nation’s leading figure in the treatment of infertility, his clinic serving rich and poor alike. In the 1950s he joined forces with Gregory Pincus to develop oral contraceptives and in the 1960s enjoyed international celebrity for his promotion of the pill and his campaign to persuade the Catholic Church to accept it. Roc...
The Hanchett Family
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