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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli ex...
Agents, Editors, and You
Dozens of industry professionals provide writers with essential information about a variety of important topics--everything from preparing a manuscript, getting it into the hands of an editor, how to market their books and gain publicity, plus what they should know about sub rights.
How We Lead Matters: Reflections on a Life of Leadership
From the woman named one of “America's Best Leaders” by U.S. News & Report Powerful insights into the practice of motivation Marilyn Carlson Nelson has achieved global recognition for the Carlson brands of hotels, restaurants, cruise, travel, and marketing services. But that's only part of the story. As a daughter, wife, mother, and grandmother, Marilyn has always put people first. When her grandson asked a simple question about her life, she decided to write it all down-her fondest memories and deepest insights-in How We Lead Matters: Reflections on a Life of Leadership. This thoughtful book offers a surprisingly personal glimpse into a multi-faceted woman who happens to be one of the m...
Fearless Performance Reviews: Coaching Conversations that Turn Every Employee into a Star Player
Turn the performance review process into a performance enhancement process Fearless Performance Reviews introduces a groundbreaking new framework that transforms not just the review process but the entire relationship between coach and employee. Experts Jeffrey and Linda Russell replace the traditional performance review with the Performance Coaching Conversation, a bottom-up alternative in which the employee takes the lead both during the review process and throughout the entire performance cycle. “Fearless Performance Reviews is a great way to step new and experienced supervisors through a much more effective process for performance reviews. The process that is described in the book real...
Discover Your CEO Brand: Secrets to Embracing and Maximizing Your Unique Value as a Leader
Ride your personal brand to the highest level in your field! ”A combination of inspiration and utility. . . . A must-read for leaders, entrepreneurs, or anyone who wants to harness the power of their own personal brand.” —DONNY DEUTSCH, television host and Chairman, Deutsch Inc. “Discover Your CEO Brand is an exploration into the art and science, heart and soul, and woof and warp of leadership. The examples are compelling, the reasoning impeccable, and the motivation irresistible.” —ALAN WEISS, Ph.D., author of Million Dollar Consulting and The Consulting Bible “I believe strongly that you cannot become a leader in an organization that operates in contrast to your personal valu...
Power Referrals: The Ambassador Method for Empowering Others to Promote Your Business and Do the Selling for You
Build your own personal sales force--without spending any money! Sales guru Andrea Sittig-Rolf pushes referral marketing to the next level with her proven Ambassador Method. Power Referrals teaches her step-by-step process of winning over and deploying an army of referral-givers that go out and actually do the selling for you--freeing up the time you need to grow your business. You'll learn how to: Employ the ACT (Acquire, Cultivate, Teach) principle to build your Ambassador sales force Convince referral-givers that your gain is their gain Provide Ambassadors with the tools to promote and sell for you Leverage Ambassadors to close more business than you thought possible Comes with bonus onli...
How to Hire and Develop Your Next Top Performer, 2nd edition: The Qualities That Make Salespeople Great
The sales management classic—updated for today’s competitive business environment Advanced digital technologies, the breakdown of traditional business barriers, and increased customer empowerment have transformed the sales profession. The future now belongs to salespeople who deeply understand, embrace, and take advantage of these unprecedented changes to enhance their relationships with their customers. What does this mean for you? You absolutely need these people on your team to succeed. And this fully updated edition of How to Hire and Develop Your Next Top Performer will show you how to find them, attract them, and retain them. It’s the key to maintaining the competitive edge now a...
Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results
MAKE EVERY CONVERSATION A REAL CONVERSATION THAT GETS RESULTS In Overcoming Fake Talk, business communication guru John R. Stoker offers proven advice for turning challenging confrontations into rewarding exchanges that foster collaboration, improve performance, and achieve results. "Overcoming Fake Talk is a thorough compendium of ideas, frameworks, examples, and actions to improve conversations. Stoker's four 'REAL' conversation skills and eight principles give the novice and master insights and guidelines for improving conversation." -- Dave Ulrich, Professor, Ross School of Business, University of Michigan; Partner, The RBL Group; and author of The Why of Work "Great questions, great sug...
Highly Recommended: Harnessing the Power of Word of Mouth and Social Media to Build Your Brand and Your Business
Reach more customers and grow your business with today’s most powerful marketing tool: Word-of-Mouth Highly Recommended shows the impact of customer recommendations on businesses--transforming how people buy, how you reach customers, how you improve products, and ultimately how you can grow your company by leveraging the power of recommendations. It explains why word-of-mouth recommendations are marketing’s “holy grail,” how to get people talking, who gives recommendations, where recommendations occur, what it takes to build a recommendable brand, and how to instill WOM into every aspect of a business and at the center of any marketing mix. Paul M. Rand is the founder, President and CEO of Zócalo Group, one of the world’s leading word of mouth and social media marketing agencies and one of the fastest growing companies inside Omnicom Group, the 2nd largest global advertising and marketing holding company. He also serves at the Chief Digital Officer for Ketchum, a leading global communications firm.
The Confident Leader: How the Most Successful People Go From Effective to Exceptional
"This groundbreaking book will become a classic. I'll be recommending it to all of my readers.” -Kevin Hogan, author of The Psychology of Persuasion New York Times bestselling author Larina Kase explains how to accomplish the things you think you can't, but really wish you could . . . Many people who want to advance in their career or business are faced with an innate fear of change--even positive change that could move them forward. Using cutting-edge research to help readers become true leaders in their fields, Larina Kase provides strategies to help readers move out of their comfort zones and better distinguish the positive decisions and actions that will dramatically propel their succe...
