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Business Relationship Manager
Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
IT Service Management
ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.
The Medical Bulletin
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Life of the Trail 3
"Life of the Trail" is a fascinating series that guides today's hikers and armchair travelers through the stories of historic routes in the Canadian Rockies. When authors Emerson Sanford and Janice Sanford Beck began backpacking together nearly 20 years ago, they often wondered whose footsteps they were retracing and how today's trails through the Rockies came to be there. In "Life of the Trail," they share their findings with adventurers and history buffs alike. "Life of the Trail 3: The Historic Route from Old Bow Fort to Jasper" starts at the remains of Peigan Post, originally built in 1832 and still visible today, located at the west end of the Morley Reserve. This entire route is now a contemporary road, but early in the 20th century the section north of Lake Louise was the main trail heading north and was very busy with pioneers, adventurers and explorers. The trail has been divided into three sections: Old Bow Fort to Lake Louise, Lake Louise to Sunwapta Pass and Sunwapta Pass to Jasper.
A Catalogue of the Doctors of Philosophy and of Science and of the Masters of Arts and of Science of Harvard University
Each entry provides the name, degrees earned, city of residence, profession, and death date, if applicable. For some entries a street address is provided.
California
CALIFORNIA is a fast paced racing story for all ages. Ken Stuckey makes the action so real the reader can smell the tire smoke and feel the thunder of the exhaust.
Annual Register
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