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This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses diverse conceptual frameworks, providing theoretical models and practical initiatives for those working within the services marketing industry. An excellent resource for anyone interested in how culture shapes customer and employee expectations and perceptions, this book addresses the potential implications and limitations of future models.
The story of a year in the life of an ice-age family as experienced by a young girl.
This volume highlights state-of-the-art research on motivated social perception by the leaders in the field. Recently a number of researchers developed influential accounts of how motivation affects social perception. Unfortunately, this work was developed without extensive contact between the researchers, and therefore evolved into two distinct traditions. The first tradition shows that the motivation to maintain a positive self-concept and to define oneself in the social world can dramatically affect people's social perception. The second one shows that people's goals have a dramatic effect on how they see themselves and others. Motivated Social Perception shows how these two approaches of...
For the dedicated record collector and music lover this discography provides invaluable information about Legge himself and a crucial periodin recording history, from his issuance of discs on a subscripion basis tothe creation of the Philharmonia Orchestra to the systematic recording of the greatest musical artists of the world. Alan Sanders provides session-by-session data on works prepared under Legge's supervision, with the date of the recording, the location, the name(s) of the artist(s), and even the progress of the recording schedules. Also provided are serial and matrix numbers, the takes, catalog numbers, secondary issue numbers, and other data. To afford easy access to all this info...
Really, we don't have to keep worrying about the time, Gordon. Let's just sit here together. Okay? For a little while. London is sinking, there's constant rain, and everyone is trying to escape. Gordon, an American writer, finds himself holed up in the attic room of a half-way house, awaiting forged papers and safe passage back to the States. He becomes trapped with Stella, a mysterious and seductive woman, and a teenage girl called Iris who, between them, take Gordon on an emotional journey through his past and into the present, forcing him to face the painful truth as to why he is there. David K. O'Hara's The Upstairs Room is a modern take on Sartre's play Huis Clos in which a man and two women find themselves confined together in a drawing room for eternity. First produced at the King's Head Theatre from 13 November to 8 December 2012 by Giddy Notion, The Upstairs Room is a compelling and well-written play.