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Managing Local Government Services
Managing Local Government Services, 3rd ed. is a comprehensive text on the subject of local government services relevant to local governments of all sizes. This edition is refocused and updated to include the demographic, economic, technology and cultural trends that affect the management of service delivery. New chapters discuss the shift from ¿government¿ to ¿governance,¿ alternative methods of service delivery, community development, and the five management practices that are fast becoming the standard for professional local government management.Each chapter lays out the manager¿s responsibilities in each service area, and provides effective policies, practices, and procedures. Short case examples give you a practical look at the goals, challenges, and solutions in the manager¿s world.
The Problem with Survey Research
The Problem with Survey Research makes a case against survey research as a primary source of reliable information. George Beam argues that all survey research instruments, all types of asking-including polls, face-to-face interviews, and focus groups-produce unreliable and potentially inaccurate results. Because those who rely on survey research only see answers to questions, it is impossible for them, or anyone else, to evaluate the results. They cannot know if the answers correspond to respondents' actual behaviors (objective phenomena) or to their true beliefs and opinions (subjective phenomena). Reliable information can only be acquired by observation, experimentation, multiple sources o...
Local Politics: A Practical Guide to Governing at the Grassroots
Unlike most competing texts that are densely written and heavily theoretical, with little flavor of political life, this book is a readable, jargon-free introduction to real-life local politics for today's students. While it encompasses local government and politics in cities and towns across America, "Local Politics: A Practical Guide to Governing at the Grassroots" gives special attention to the politics of suburbia, where many students live, and encourages them to become engaged in their own communities. The book is also distinguished by its strong emphasis on nuts-and-bolts practical politics. It provides focused discussion of institutions, roles, and personalities as well as the dynamic...
The Effective Local Government Manager, 3rd Edition
The Effective Local Government Manager, 3rd Edition, reflects the rich history and modern reinvention of a profession that sprang up at the beginning of the twentieth century. What does it mean to be a local government manager in today’s world? What can a manager accomplish? What internal as well as external resources must the manager harness? What motivates the manager’s employers, colleagues, and employees? For the student contemplating a career as a manager in public service, The Effective Local Government Manager is almost obligatory reading. Many instructors have built introductory courses on local government management around The Effective Local Government Manager. For the young as...
Handbook of Urban Services
With conributions from eminent scholars worldwide, this handbook is a "state-of-the-science" summary of the body of knowledge about cultural intelligence--an individual's ability to funtion effectively in situations characterized by cultural diversity--and its relevance for managing diversity both within and across
Public Administration and Public Affairs
Updated in its 12th edition, Public Administration and Public Affairs shows readers how to govern efficiently, effectively, and responsibly in an age of political corruption and crises in public finance. With a continuing and corroding crisis occurring, as well as greater governance by nonprofit organizations and private contractors, it is vital that readers are given the skills and tools to lead in such an environment. Using easy-to-understand metaphors and an accessible writing style, Public Administration and Public Affairs shows its readers how to govern better, preparing them for a career in public administration.
Race, Self-Employment, and Upward Mobility
Refuting traditional notions about entrepreneurship and opportunity, scholar Timothy Bates finds that across all racial and ethnic lines, self-employment and upward mobility mainly are open to those who are educated, skilled, and with significant financial resources. Bates's analysis is based largely on the massive Characteristics of Business Owners survey compiled by the U.S. Census Bureau.
Managing America's Cities
This work describes the operations of a typical municipal government and examines the many productivity trends that are occurring in city halls across America. Much of the focus is on the increasing need for planning in city government to ensure that productivity goals are met. It thoroughly examines the roles of the council, manager, and clerk in promoting increased productivity. It then looks at such municipal departments as legal, finance, fire, human services, library, police and public works, demonstrating proven techniques and structures in each that improve service. Instructors considering this book for use in a course may request an examination copy here.
