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Developments in the Call Centre Industry
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
Naval Aviation News
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Life Cycle Design & Engineering of Lightweight Multi-Material Automotive Body Parts
This book presents the final report of the collaborative research project "MultiMaK2": MultiMaK2 contributed to the development of multi-material component concepts in large-scale automotive production. Whithin the project new methods in conceptual design of lightweight components were developed at the example of roof cross member and transmission tunnels. A concurrent Life Cycle Design & Engineering approach led to identifying eco- and cost efficient component alternatives. This includes evaluation tools for the concepts' full life cycle. Further, methods to integrate that knowledge into automotive engineering processes have been established based on principles of visual analytics. That brings forward a tight integration of data, engineering models and results visualization towards an informed knowledge building across disciplines. MultiMaK2 also compiled and structured design guidelines within a knowledge management system. All methods and tools have been embedded within the Life Cycle Design & Engineering Lab in the Open Hybrid LabFactory.
Basteria
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Annual Report
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The Chemical Review
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Annual Report of the Commissioner of Patents
Prior to 1862, when the Department of Agriculture was established, the report on agriculture was prepared and published by the Commissioner of Patents, and forms volume or part of volume, of his annual reports, the first being that of 1840. Cf. Checklist of public documents ... Washington, 1895, p. 148.
