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This report is based on consultations with personnel from the National Archives of Canada and the National Library of Canada (NA/NL), the archival and library communities, the academic sector, government departments and agencies, international associations and institutions and organizations involved in information management. The purpose of the consultations was to discover whether the institutions are properly positioned to preserve, promote and provide access to Canada's heritage and confront the challenges of the information age in the next century while continuing to manage collections and records in traditional forms. The report offers recommendations in 7 specific areas: mandates, collections and acquisitions, access, preservation, information management issues, organizational structure and leadership.