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With correction dated May 2007
This new edition incorporates revised guidance from H.M Treasury which is designed to promote efficient policy development and resource allocation across government through the use of a thorough, long-term and analytically robust approach to the appraisal and evaluation of public service projects before significant funds are committed. It is the first edition to have been aided by a consultation process in order to ensure the guidance is clearer and more closely tailored to suit the needs of users.
With unrivalled political savvy and a keen sense of irony, distinguished political scientists Anthony King and Ivor Crewe open our eyes to the worst government horror stories and explain why the British political system is quite so prone to appalling mistakes.
This report looks at the cost and utilization of the office accommodation occupied by the Department for Culture, Media and Sport and 24 of its sponsored bodies. The 25 organisations covered by this report spent some £43 million in 2004-05. The focus of the report is on cost efficiency, with consideration of two key indicators (i) the cost of space (rent, rates and operating costs such as cleaning and utilities); (ii) the way that space is used (the number of square metres per member of staff), which combined, give the measure of cost per person. The NAO sets out a number of recommendations: that all organizations should adopt the efficiency measurement as based on cost per unit of space, s...
This document sets out the Government's reply to the Culture, Media and Sport Committee's report on the preparations for the London 2012 Olympic Games and Paralympic Games (HCP 69-I, session 2006-07; ISBN 9780215032140) published in January 2007. Amongst its findings, the Committee's report raised concerns over the rising costs of the project and the Government's intention to draw increased contributions from the National Lottery and the London Council Tax to meet any budget shortfall, as well as the need for legacy use to be identified for each new permanent Games venue. The Committee's report concluded that it remained confident that London can host a Games as good as any before, but that more needs to be done if the UK is to achieve all of the potential benefits. The Government's detailed response to the Committee's 49 recommendations are made under the headings of: land preparation; staging the Games; security; contingency planning; cost increases; lottery funding; land values; the sporting and community legacy of the Games; regeneration; venues; sporting participation; tourism; training camps; branding; the Cultural Olympiad; and the legacy for the nations and regions.
This report warns that the extraordinary success of the UK's creative industries may be jeopardised by any dilution of intellectual property rights and the failure to tackle online piracy. The Committee also strongly condemns the failure of Google in particular to tackle access of copyright infringing websites through its search engine. Such illegal piracy, combined with proposals arising from the Hargreaves review to introduce copyright exceptions, and a failure to strengthen copyright enforcement as envisaged by the Digital Economy Act 2010, together threaten the livelihoods of the individuals and industries that contribute over £36 billion annually to the UK economy. Also, the Olympics N...
Please note this publication is available as a free pdf download from the DfE website. If, like me, you get frustrated by a photocopy falling out of a ringbinder, here is a bound copy for your bookshelf.Nothing is more important than children's welfare. Children who need help and protection deserve high quality and effective support as soon as a need is identified.We want a system that responds to the needs and interests of children and families and not the other way around. In such a system, practitioners will be clear about what is required of them individually, and how they need to work together in partnership with others.
As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer service has become common in the library and information sector, as have many of the techniques associated with the provision of customer-focused services. However, there is a danger that customer service may be seen as a 'bolt on' to existing core provision in the form of feedback mechanisms, information leaflets and customer-training sessions. One of the challenges facing managers is to go beyond the acknowledgement of the importance of a customer focus, and to develop an understanding ...