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"In today's competitive and technology driven world, organizations are starting to go back to the basics - single-minded focus on customers and service experience. The world is shifting from "mass-production" to "mass-customized" to make sure that each customer can be managed as an individual for which the business exists. There are millions of books being written about the customer and experience and service, as the concept takes the centerstage. Neeraj has managed to peel the layers of management jargon and complexity and highlight the core of the customer service. The concepts are narrated in simple and easy to comprehend manner. The book almost feels like a conversation with a cherished ...
The Paramedic'S Guide To Research: An Introduction
A practical and no nonsense guide to the sometimes daunting world of research and evidence-based practice.
National Library of Medicine Current Catalog
First multi-year cumulation covers six years: 1965-70.
An Introduction to Sociolinguistics
Sociolinguistics is the study of the interaction between language and society. In this classic introductory work, Janet Holmes examines the role of language in a variety of social contexts, considering both how language works and how it can be used to signal and interpret various aspects of social identity. Written with Holmes' customary enthusiasm, the book is divided into three sections which explain basic sociolinguistic concepts in the light of classic approaches as well as introducing more recent research. This fourth edition has been revised and updated throughout using key concepts and examples to guide the reader through this fascinating area, including: - New sections on: koines and...
Collections Vol 14 N4
This issue of the journal and its sister (14.03) bring together sixteen contributions from scholars from a variety of perspectives around the topic of Women & Collections.
Treatment of Functional Seizures in Children and Adolescents
In this treatment manual for functional seizures in children, adolescents, and young adults — ‘young people’ — we present the program developed by the mind-body team at The Children’s Hospital at Westmead, a tertiary care paediatric hospital located in New South Wales, Australia. The team’s Mind-Body Program, organised as part of a consultation-liaison psychiatry service within the Department of Psychological Medicine, works with young people, up to the age of 18 years, who present with functional somatic symptoms, including functional seizures. This manual describes the treatment interventions we have developed over the last 20 years through clinical trial and error, by translating research findings into our clinical practice, and by evaluating our own treatment interventions through prospective cohort studies.
Patches of Light
The short stories in this Cheshire Prize for Literature anthology provide glimpses into our hopes, dreams, joys, fears and frailties, leaving us changed in some way. Like shifting patches of light on water, they invite us to stop, look and linger for a short time, to take away something we felt we always knew, but didn't know that we knew before.
The Chamber Musician in the Twenty-First Century
In recent research, there has been growing emphasis on the collaborative, social, and collective nature of musical behaviour and practices. Among the emerging hypotheses in this connection are the idea that listening to music is always listening together and being with the other; that music making is a matter of intercorporeality, mutuality, and emphatic attunement; and that creative agency in musical practices is fundamentally a distributed phenomenon. Chamber music provides an ideal context for the testing and actualization of these notions. This Special Issue on chamber music and the chamber musician aims to explore the psychological, social, cultural, historical, and artistic issues in t...
