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For readers of "Delivering Happiness" and "The New Gold Standard"--a revolutionary approach to understanding and mastering the customer experience from Forrester Research.
Institutionalization of UX
“This book is a great how-to manual for people who want to bring the benefits of improved user experience to their companies. It’s thorough yet still accessible for the smart businessperson. I’ve been working with user-centered design for over twenty years, and I found myself circling tips and tricks.” –Harley Manning, vice president & research director, customer experience, Forrester Research ”Some argue that the big advances in our impact on user experience will come from better methods or new technologies. Some argue that they will come from earlier involvement in the design and development process. The biggest impact, however, will come as more and more companies realize the ...
Harley and Davidson Family Recipes
More than 100 years ago, best friends William S. Harley and Arthur Davidson made history when they created the first "motorized bicycle" and founded the Harley-Davidson Motor Company. But there's another story. Over the century, the Harley and Davidson families grew up together, celebrating their company's milestones with road trips, hunting and fishing sallies-and lots and lots of eating. In Harley and Davidson Family Recipes, the founders' grandchildren Margo Manning and Carol Lange present 100 family recipes tailor-made for home gatherings and roadside picnics, including Gilroy 40-Clove Garlic Chicken, Endurance Run Spinach Pasta Salad, and Grandma Harley's Peach Cobbler. Packed with rare...
Batman The Ultimate Guide New Edition
Explores Batman's entire career, with full details of his breathtaking adventures and battles, resolute allies, chequered love life, and formidable Rogues Gallery. DC's Dark Knight first emerged from the shadows in the pages of Detective Comics in 1939, when young Bruce Wayne vowed to avenge his parents' murder and fight for justice in crime-ridden Gotham City. Includes information on the Dark Knight, including his creation and evolution over the decades, this in-world celebration of DC's most popular Super Hero explores Batman's motives and drives, his incredible array of weapons and vehicles, his "family" of allies, and his roster of menacing Super-Villains, including The Joker, Catwoman, ...
CIO
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Harley Quinn Ruled Pocket Journal
Delve deep into the twisted mind of DC Comics’ Harley Quinn with this immersive ruled pocket journal. After going AWOL from a dangerous mission with the Suicide Squad, Harley Quinn drops the journal in which she has been scribbling down her twisted thoughts. That’s where you come in! This hardcover pocket journal contains several pages of sketches and notes created by Harley Quinn herself, before giving way to blank ruled pages on which you can jot down your own notes. Atmospheric, engrossing, and designed with an in-universe aesthetic, this pocket journal lets readers feel like part of Harley Quinn’s world! HARLEY QUINN and all related characters and elements are trademarks of and © DC Comics. WB SHIELD: TM & © Warner Bros. Entertainment Inc. (s17)
DC Comics: Exploring Gotham City
Discover the secrets of Gotham City with this large-scale interactive book, DC Comics: Exploring Gotham City. DC Comics: Exploring Gotham City combines striking full-color illustrations of Gotham City with interactive elements that reveal the secrets of the most fascinating locations from the birthplace of the Dark Knight. Explore famous landmarks like the Batcave, Arkham Asylum, and Wayne Manor and uncover the mysteries of the Gotham City. The first in a series of large-scale interactive books that explore the iconic locations from the world of DC Comics, DC Comics: Exploring Gotham City is the perfect book for readers of all ages who want to investigate the tumultuous city Batman calls home.
The Effortless Experience
A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger Sale Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted longstanding myths about sales. Now they've turned to a new vital business subject - customer loyalty - with a book that turns conventional wisdom on its head. Companies devote untold time and resources trying to dazzle customers. Yet CEB's careful research proves that is wildly overrated: loyalty has a lot more...
InfoWorld
InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.
Batgirl: New Hero of the Night (Backstories)
Martial artist? Tech genius? Social media star? Barbara Gordon grew up idolizing Batman(TM), the masked vigilante who protected her home of Gotham City. As she got older, she realized that one person wasn't enough to protect all the people of Gotham City from widespread crime--and she was ready to step up and help. But how did Barbara become Batgirl(TM)? How does she use technology to fight crime? What super-villains has she encountered? In this illustrated biography full of character profiles and fast facts, you'll learn everything you should know about the girl behind the mask.
