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The Day Apometry Cured Schizophrenia
Since 1990 I have tried to understand the spiritual part of both myself and my family, and in this quest, I found the "cure" for Schizophrenia. And yes, I want to share with everyone how Apometry can be the oldest new science in the world. Study it
The Official Dictionary for Internet, Computer, ERP, CRM, UX, Analytics, Big Data, Customer Experience, Call Center, Digital Marketing and Telecommunication
A famous Information Techonology´s phrase said: … the computing created soluctions for problem its own computing created. Once thing is true. Day by day new vocabulary is brought for business´world by Marketers, CIO, Programmers, so son.. I created this Official Dictionary to keep you updated to be able to build bridge among corporation´s teams. Let´s cross it.. Peter Druck said: don´t fight against Marketing. You will lose. With that in mind, I am preparing you to talk the same language to get the best result for your career and business. I presented clear definition for this new vocabulary for a new digital world. It covers the following areas: ERP CRM UX (User experience) & Usabili...
The Book of all 20 Methodologies to Improve and Profit from Customer Experience and Service
In the past, medicine worked like this: a patient looked for a doctor who evaluated him carefully. After the evaluation, the doctor said to the patient: Are you willing to abandon everything that has made you sick so far? Only then do I accept to be your doctor. Now, I ask you: Is your company willing to abandon all the bad processes and bad strategies that have given your customers a bad experience? The big problem is that, in many cases, we look for doctors, pharmacists and software resellers and, what they want most, is to recommend medicines and CRM systems for a temporary cure, or imaginary cure to serve the media or advertising. What's wrong with that? It is that in the customer servic...
Every Kid has two Guardian Angels
When each new child arrives in our planet Earth, God gives her or him two gifts. It does not matter where in the world.. Each child receives it automatically and it cannot be refused. Those two gifts during all life of this child are in development too. Many times they will be together, other times they will be apart. However, these two gifts can be summoned by the child only by activating their thinking. Whether it's good or bad. Which two gifts are these? Each child at birth on our planet receives two guardian angels: one good and one not. And, whether the child wants to or not, these three should always be helping, provoking or interfering with their own development. It will be the streng...
Data Science and Business Intelligence
A professional, no matter what area he belongs to, I believe, should never think that his truth is definitive or that his way of doing or solving something is the best. And, logically, I had to get it right and wrong to reach this simple conclusion. Now, what does that have to do with the purpose of this book? This book that I have gathered important tips and advice from an elite of data science professionals from various sectors and reputable experience? After I've worked on hundreds of consulting projects and implementation of best practices in Relationship Marketing (CRM), Business Intelligence (BI) and Customer Experience (CX), as well as countless Information Technology projects, one tr...
The Mathematics of Emotions
This book has the preface of the renowned Educator, Writer and Philosopher Mario Sergio Cortella, and he ends the preface: ... "The Heverton Anunciação invents a fiction pregnant with reality; it is the thinking of life lived".You will surely identify yourself with one of the ten characters in this story where the reality and fiction existing in our cities is reflected.The story is narrated in a light way in which emotions can arise from true or false expectations, and that it is not always the man who is to blame, but the woman herself of whom you create your projections in someone who is not at an ideal stage, or vice versa.Emotions are not treated in the book as an exact side, but you w...
The Dictionary of Pleasure
After interviewed thousands of couple around the world I have many conclusions, however, one of those is very important: Many couple when divorced they still love each other, the root cause was that they forgot how to maintain the passion. With that in mind, I since 1986, I have been writing about tools or behavior that singles or couple could improve their relationship. Since their teenager fase, most of people are prepared to conquer your love (pre sales), but they do not know how to maintain it (after sales). With this, I hoppe you enjoy and use those tools I selected in this book.. Of course each couple do not neet just “erotic” or “sensuality”, but it is very important.. Other tools will be publish by myself in other books.. For this time.. just relax, talk and touch a lot your love partner.
29 Advices from 29 Greatest Professionals in CRM and Customer Service in the World
Imagine the following situation: you were invited for a private meeting. In this meeting you are with the greatest professionals in the world for Customer relationship management (CRM) and Customer service.Will you imagine it? This book brings the advices from 29 professionals for you only, your career and company. They belong and worked in different sectors and projects.. Learn with their experiences in Ombudsmen, Customer Service, CRM, Business Intelligence, and Legislation for our sector.So, enjoy this "feast" of knowledge accumulated during decades. Once you do that, your Customer will thank you forever..The list of 29:- Don Peppers, USA- Jos� Filomeno, Brazil- Amit Chakarpani India- S...
Os Homens Apaixonados que mais Erraram na História
Este livro é o segundo da série AMORES ESTRANHOS que eu irei publicar periodicamente. Amores estranhos? Mesmo que o conceito de amor seja cultural ou subjetivo, uma coisa é certa, o amor é algo que não deveria ser construído para tomar vantagem... ou pelo menos, que seja bom para dois ou mais indivíduos. O Problema é quando encontramos pessoas utilizando esse tal "amor" para benefícios próprios.. No amor, homens e mulheres são falíveis. E isso é o maravilhoso da vida.. Podemos errar, aprender e recomeçar. O problema é quando encontramos pessoas que pensaram em viver um amor exclusivo na visão delas, e de forma desrespeitando as regras ou convenções sociais. O que estes 24 h...
O Dia em que a Apometria curou a Esquizofrenia
Desde 1990 eu tentei entender a parte espiritual tanto minha como da minha família, e nesta busca, eu achei a "cura" da Esquizofrenia. E sim, eu quero compartilhar a todos como a Apometria pode ser a nova ciência mais antiga do mundo.. Estude-a. 4a edição - eu mostro como estamos evoluindo as próximas fases da convivência com o Helinho.
