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What should be the roles and behavior of administrators to meet the challenges facing social service agencies today? Here is a thought-provoking book that provides a great deal of insight into administrative leadership, an essential component in the survival and effectiveness of social service agencies. In response to the enormous challenges that social service agencies are facing, including justification of their mission, mobilization of resources, and responsiveness to new social needs, experts present theoretical and empirical studies on administrative leadership in the social services, reviewing the most recent theories and research on the relationship between leadership and service effe...
This book provides practical strategies for managers and supervisors of human services agencies to use in assessing and successfully addressing workforce challenges. Each strategy is described with detailed instructions about how to assess the strategy, develop an intervention plan, and evaluate its effectiveness. Chapters also discuss how and why each strategy should be used. The book includes worksheets, forms, flow charts, and examples of how successful agencies have used these strategies.