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Rethinking the Delivery of Public Services to Citizens
Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.
Integrating Performance and Budgets
Governments are under increasing pressure to produce—and to demonstrate—results in terms of their mission. Over the last decade, countries around the world have undertaken reforms with the aim of improving the relevance and effectiveness of public services and the quality of public sector management. Integrating Performance and Budgets showcases attempts by federal and state governments, as well as a mix of developed and developing countries, to introduce performance or results-oriented budgeting and management as a means to support better decision making and accountability.
The Quality Approach
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Success Through Quality
Ideal for any industry, this book gives a basic introduction to continuous improvement and provides a comprehensive overview of the quality improvement theory, methods, and basic tools. Written in a format to help those with little or no understanding of continuous quality improvement, the author provides basic guidelines that can be immediately applied to improve decision-making and problem-resolution.!--nl--If you are a new employee in an organization that has a quality program in place or an employer who needs a quick, and simple book about quality for your employees, this book meets those needs. The author uses easy-to-read, short chapters to explain the basics of quality, and uses common, real-life scenarios to demonstrate key points and concepts. The material is organized in a manner that makes it easier for the reader to use and benefit from the book in a short time.
Promoting Sustainable Local and Community Economic Development
Growing local economies, empowering communities, revitalizing downtowns, developing entrepreneurship, building leadership, and enhancing nonprofits — you can achieve all these benefits and more with a comprehensive and strategic revitalization plan. Chronicling the struggle of local revitalization as organizers move from trial and error to effective revitalization strategies, Promoting Sustainable Local and Community Economic Development documents the current transformation in community revitalization from market-based incentives to mixed strategies of public sector learning, partnerships, and community capacity. Knowledge about the field and what works is growing, but not always publicize...
Transforming Government Supply Chain Management
While the commercial sector has been rapidly adopting modern, information-based supply chain systems--in order to remain competitive in the worldwide marketplace--the shift to such systems in the public sector has met with significant resistance and has moved far more slowly. Transforming Government Supply Chain Management provides the insights and expertise to overcoming this inertia. In the first half of the book, the editors provide a primer on supply chain management, an overview of innovative practices and tools, and a blueprint for government-wide transformation. The second half consists of 10 case studies of public and private sector "success stories."
New Ways of Doing Business
In their introduction, the editors of New Ways of Doing Business assert that in retrospect, it will be apparent that today's government, that of the early years of the 21st century, "was undergoing its most significant transformation since the decade of the 1930's when direct government-delivered services grew significantly as part of the New Deal." This newest volume in the IBM Endowment for the Business of Government series is an invaluable guide to navigating the sometimes controversial changes taking place in the internal operations of government, the delivery of services to citizens, and the delivery of environmental programs. Possibly the most monumental change taking place in our mode...
The NCO Journal
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School Choice In Chile
School Choice in Chile examines the dramatic educational decentralization and privatization of schools in Chile. In the early 1980s, the Pinochet regime decentralized schooling, providing vouchers for parental choice of public or private schools. At the same time, the government supposedly gave the administration of schools to local municipalities. Although the reform has merit and is defended by some as a major achievement, Varun Gauri shows the many ways in which it has not worked.In this process of reform, neither the administration of schools nor school content was really decentralized from the Ministry of Education, nor did students gain equality of educationaly opportunity or better sc...
