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Innovation
This book includes five case studies which consider innovation in government entities in the U.S., exploring what innovation may look like and what it takes to create a culture of innovation. The editors and contributors discuss what's known about fostering, implementing, and replicating innovation, as well as the relationship between innovators and innovation.
The Quality Approach
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Success Through Quality
Ideal for any industry, this book gives a basic introduction to continuous improvement and provides a comprehensive overview of the quality improvement theory, methods, and basic tools. Written in a format to help those with little or no understanding of continuous quality improvement, the author provides basic guidelines that can be immediately applied to improve decision-making and problem-resolution.!--nl--If you are a new employee in an organization that has a quality program in place or an employer who needs a quick, and simple book about quality for your employees, this book meets those needs. The author uses easy-to-read, short chapters to explain the basics of quality, and uses common, real-life scenarios to demonstrate key points and concepts. The material is organized in a manner that makes it easier for the reader to use and benefit from the book in a short time.
The Quality Management Sourcebook
The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The ...
The NCO Journal
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Rethinking the Delivery of Public Services to Citizens
Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.
E-government 2003
Provides in-depth case studies of the "state" of e-government today. The book chronicles the "early days" of e-government and presents a collective snapshot in time as to where governments - at the federal, state, and local levels - are today as they continue their march toward e-government. Editors Abramson and Morin present a comprehensive "progress report" on e-government before a distinguished list of contributors discuss such varied topics as the quality of federal websites, technology and innovation in the State Department, online voting, and public-sector information security. Through grants for research and forums, The IBM Endowment for The Business of Government stimulates research and facilitates discussion on new approaches to improving the effectiveness of government at the federal, state, local, and international levels.
The Oxford Handbook of Urban Politics
The Oxford Handbook of Urban Politics is an authoritative volume on an established subject in political science and the academy more generally: urban politics and urban studies. The editors are all recognized experts, and are well connected to the leading scholars in urban politics. The handbook covers the major themes that animate the subfield: the politics of space and place; power and governance; urban policy; urban social organization; citizenship and democratic governance; representation and institutions; approaches and methodology; and the future of urban politics. Given the caliber of the editors and proposed contributors, the volume sets the intellectual agenda for years to come.
Transforming Government Supply Chain Management
While the commercial sector has been rapidly adopting modern, information-based supply chain systems--in order to remain competitive in the worldwide marketplace--the shift to such systems in the public sector has met with significant resistance and has moved far more slowly. Transforming Government Supply Chain Management provides the insights and expertise to overcoming this inertia. In the first half of the book, the editors provide a primer on supply chain management, an overview of innovative practices and tools, and a blueprint for government-wide transformation. The second half consists of 10 case studies of public and private sector "success stories."
The ASQ Certified Six Sigma Black Belt Handbook
Fully updated to reflect the 2022 ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK), The ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is ideal for candidates studying for the CSSBB examination. This comprehensive reference focuses on the core areas of organization-wide planning and deployment, team management, and each of the DMAIC project phases. The fourth edition of this handbook offers thorough explanations of statistical concepts in a straightforward way. It also reflects the latest technology and applications of Six Sigma and lean tools. Updates you will find in the fourth edition include: • New topics and tools, such as return on investment calculations, the roles of coaching and finance in projects, process-decision program charts, interrelationship digraphs, A3 analysis, maturity models, key behavior indicators, and audit MSA • A new chapter on risk analysis and management • Revamped statistics sections • New tables, figures, and examples to help illustrate key points The ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is also a valuable addition to any quality practitioner’s library.
