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Dynamic Fleet Management
This book focuses on real time management of distribution systems, integrating the latest results in system design, algorithm development and system implementation to capture the state-of-the art research and application trends. The book important topics such as goods dispatching, couriers, rescue and repair services, taxi cab services, and more. The book includes real-life case studies that describe the solution to actual distribution problems by combining systemic and algorithmic approaches.
Enhancing Customer Experience in the Service Industry
This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world—the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly outlines the key theoretical perspectives of customer experience, covering customer experience both from demand and supplier perspectives. Fully informed by the latest research, it explores different country contexts and how they impact upon the customer experience; investigates the social, cultural and economic dimensions of customer experience; provides case studies from a wide range of service industry sectors; and includes industry perspectives and examples.
Computer Integrated Experimentation
This book provides a basis by which instruments and transducers can be selected, assembled and integrated with a computer to measure and control physical processes in an accurate and predictable manner. It consists of two parts, the first of which lays the theoretical foundation for the second. First the Fourier analysis of signals are summarized. Then, from a systems point of view, the following chapters introduce the important aspects of filters, amplifiers and analog-to-digital converters. The second half of the book first discusses in depth the importance of the timing of the computer with its instruments, transducers and actuators. It then summarizes the physical and functional aspects of transducers and actuators and gives numerous detailed examples of how they can be integrated into computer controlled experiments and processes.
