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Practical Guide to IT Problem Management
Some IT organisations seem to expend all their energy firefighting – dealing with incidents as they arise and fixing, or patching over, the breakage. In organisations like this, restarting computers is seen as a standard method to resolve many issues. Perhaps the best way to identify whether an organisation understands problem management is to ask what they do after they have restarted the computer. If restarting the computer fixes the issue, it is very tempting to say that the incident is over and the job is done. Problem management recognises that things do not improve if such an approach is taken. Such organisations are essentially spending their time running to stay in the same place. ...
Practice notes
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Practice Notes
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Agile Software Development
Agile Software Development is an introduction to agile software development methods. Agile methods try to diminish complexity, increase transparency, and reach a deployable product in a shorter time frame. Agile methods use an iterative and incremental approach to minimize risks and to avoid maldevelopment. The book gives a short introduction to agile methods and agile software development principles. It serves as a study book and as a reference manual. Based on the official Scrum Guide, the book also covers other topics such as best practices for agile software development and agile testing. It targets practitioners who want to start with agile software development, as well as developers or project managers who already use agile methodologies. The book can be read from the beginning, but each chapter has been written in a way so it can be read individually.
Cybertax
Cybersecurity risk is a top-of-the-house issue for all organizations. Cybertax—Managing the Risks and Results is a must read for every current or aspiring executive seeking the best way to manage and mitigate cybersecurity risk. It examines cybersecurity as a tax on the organization and charts the best ways leadership can be cybertax efficient. Viewing cybersecurity through the cybertax lens provides an effective way for non–cybersecurity experts in leadership to manage and govern cybersecurity in their organizations The book outlines questions and leadership techniques to gain the relevant information to manage cybersecurity threats and risk. The book enables executives to: Understand c...
The Busy IT Manager’s Guide to Data Recovery
No IT manager or worker enjoys being woken up the middle of the night over a system fault. But arguably the worst way to be awakened is over a situation where data loss has occurred – and the recovery is going wrong. The Busy IT Manager’s Guide to Data Recovery takes a razor focus on the details IT managers (and their teams) responsible for data recovery and resiliency within their business need to be aware of in the design of robust data protection systems. This book covers key architectural requirements of a data resilient system and the types of technology a business can deploy for data protection that maximises the potential for a successful recovery. With cyber-attacks being a daily...
The Busy IT Manager's Guide to Data Recovery
Part of any modern defensive IT strategy for a business is guaranteeing data recoverability. Will you, as a busy IT manager, sleep well at night knowing you have a comprehensive plan to enable data recovery? This book focuses on what you need to do to be ready for successful data recovery. And that should help you sleep better at night.
